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Forum Discussion
ReadyNas Pro 6 Frontview empty page et al
Hi there @mdgm-ntgr
s/n 2H0523R500307
ReadyNas Pro 6 Frontview empty page AND volumes won't mount on OSX desktop. I have [4] 3TB drives installed. This problem has happened before and Netgear did a TeamViewer session and remoted in to do some sort of database clean up on the unit. I took some notes and the tech said, "You just need to rescan Readydlna database every 1-2 years, as the fille size will not be growed in a certain time frame. Rescanning readydlna db will delete old db file and create a new one, and you don't need to do anything on the file". [Granted he had some challenges with his grammar but I understood the gist of what he was saying}
I have data on the NAS which I plan on moving to a newer unit but I have to get it to mount first. I don't know what the Netgear tech did but I'm willing to pay for some help. Help me someone....... thanks
4 Replies
It sounds like your OS partition has filled up. I was not aware that the ReadyDLNA database resides there. Netgear should know better. There are a lot of posts here about that, but you are unlikely to find them via the forum search. Google tends to find things better.
Sandshark wrote:
I was not aware that the ReadyDLNA database resides there.
They did provide an add-on to move it (or at least the cache) to the data volume. After you get the OS partition issue resolved, then you can install that add-on from here: http://www.readynas.com/download/addons/x86/4.2/Toggle_ReadyDLNA_CacheDir_1.0-x86.bin
This is a "toggle" add-on. There is no UI; it installs silently. You remove it by installing it a second time, so be careful not to do that.
On the immediate issue (full OS partition) Options are to
- engage Netgear support via my.netgear.com. Ask about per-incident support.
- do a factory reset, reconfigure your NAS, and restore the data from a backup.
- use ssh (perhaps in tech support mode) to clean the OS partition.
Another option would be to convert the NAS to OS-6 (DLNA there already does use the data volume). You'd lose all data, so you'd need to have a full backup. Note that you wouldn't be able to use paid netgear support in the future if you do this conversion.
I don't recommend the ssh option unless you are already familiar with ssh/linux command line. This isn't a good time to learn it.
thank you so much for taking the time to respond! Yes, I have been googling and the roads to Rome tend to lead back here to the Netgear forum. I'm just trying to expedite a solution and do whatever the Netgear guys did a while ago without having to wait for a weekday when they are in. I'll keep searching! Again, thanks.
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