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Aspirant

Nov 21, 2017

ReadyNAS RN516 stuck on boot

I am a novice when it comes to this, but hopefully someone can help. My current NAS is an RN516 with four WD RED 3tb NAS drives. I powered down the unit today to move it to another location, and after a quick de-dusting, powered it back up in its new home, but it was not able to boot. I get the "NETGEAR Storage Welcome" message and the purple Netgear with the "OK" button, but it is unresponsive and these just keep flashing in a repeat loop. The fan is also at maximum.

The unit will not show in my ReadyCLOUD as being online and my monitor reports no input when I plug in an HDMI. After doing some reading on the community I tried removing the drives and restarting, no change, and I tried removing the CMOD battery for 30 seconds, but that didn't help either. Hoping someone has some ideas to help.

Tips from other users

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StephenB
Guru - Experienced User
Nov 22, 2017
Did you also check the seating on the memory?

If you purchased new, you are covered by the hardware warranty (which is 5 years). So you could contact my.netgear.com and get an RMA.
- rmnottingham
  Aspirant
  Nov 24, 2017
  I just tried unseating the memory and put everything back together. Now it doesn't appear to be getting any power as it won't power up. Think it may be time for an RMA
  - rmnottingham
    Aspirant
    Apr 05, 2018
    So after opening the box to check the memory and reseat the battery, I was told I voided my warranty. After several months of back and forth with Netgear, they will not accept an RMA. The unit is still stuck in a boot loop. I have tried using the reset button, but cannot get to the boot menu. I have tried using a USB Recovery tool and the drive light comes on to show that it is being accessed, but it will not do anything but flash the initial welcome message on the display and the purple "OK" on the front. I'm looking for any other ideas to salvage this unit!