Forum Discussion

Aspirant

Oct 10, 2015

RN104 6.4.0 USB Disk becomes unavailable due to NAS Hang.

Just upgraded to 6.4.0. I use a USB Drive as a share on my Network. Since upgrading a few days ago, I have noticed that I intermittently lose access to the USB Drive, and on inspection I see that t...

Feature Request & Feedback

BrianL2

NETGEAR Employee Retired

Oct 13, 2015

Hi jon_iz & Longisland,

I have sent you guys a PM. Please check your inbox for further instructions.

Kind regards,

BrianL

NETGEAR Community Team

muhippie

Initiate

Oct 14, 2015

Hi, i have the same problem on a RN10200. After 6.4 upgrade usb (2 rears and 1 frontal) don´t work. If i power on the NAS with usb hdd connected it hangs and there is no possibility to acces it. If i power it on without hdd usb it works but when i plug the usb the system detects it and loses it alternatively. After a few moments all NAS hangs.

Please looking for solution. Thank you.

BrianL2
NETGEAR Employee Retired
Oct 14, 2015
Hi muhippie,

Could you confirm if the device is stable or doesn't hang whenever an external USB storage device is not plugged in or connected? I have sent you a PM for further instructions.

Kind regards,

BrianL
NETGEAR Community Team
- jon_iz
  Tutor
  Oct 14, 2015
  For information, my unit is stable without the original 3TB USB3.0 drive plugged in.
  It has also run for 24 hours without failure, doing a test backup to a 700GB USB2.0 drive, that was formatted in NTFS by the RN104
- obaeyens
  Aspirant
  Oct 17, 2015
  I also had twice the 204 hanging where the only thing you can do is to pull the power plug.
  
  I do have an extern drive conencted to the USB, so maybe it is related to that.
  
  I have an impression that teh hangs also is related to how much data has changed on the NAS. I have been moving and copying lots of files and my last hang happened during a defrag. Nothing else was using that device.
  - BrianL2
    NETGEAR Employee Retired
    Oct 17, 2015
    Hi obaeyens,
    
    I suggest that you do not copy files during a disk defrag or scrub. You may also want to leave the external USB device unplugged and check if your NAS volume is beyond the threshold. Lastly check the solution posted here and see if it helps.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team