NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
pgaylord
Dec 17, 2019Aspirant
RN214 locks up out of memory
I have been having problems for months where my RN214 completely locks up. You can't ping it. When you momentarily press the power button, the display doesn't even come alive, though the power butt...
Marc_V
Dec 17, 2019NETGEAR Employee Retired
Welcome to the Community!
How many apps are installed and running? Have you run memory test?
You will have to access the Boot menu and run Memory test to check. Kindly send the logs as well so we can check.
HTH
Regards
- pgaylordDec 26, 2019Aspirant
My apologies. Your reply got lost in my inbox and I didn't see it until today.
I ran the memory test. It ran for at least four hours. In the end, it said "test passed". I wasn't able to attach the logs because the forum only accepts files with a ". jpg,gif,png,pdf" extension, and the logs are are rolled up in a ZIP file. Is there any particular file from the set of logs you're interested in seeing? Then I can just post the text from it. Otherwise, if there's a location I can upload the ZIP file to, I'll do that.
I really appreciate the help!
- StephenBDec 26, 2019Guru - Experienced User
pgaylord wrote:
I ran the memory test. It ran for at least four hours. In the end, it said "test passed". I wasn't able to attach the logs because the forum only accepts files with a ". jpg,gif,png,pdf" extension, and the logs are are rolled up in a ZIP file. Is there any particular file from the set of logs you're interested in seeing? Then I can just post the text from it. Otherwise, if there's a location I can upload the ZIP file to, I'll do that.
The mods want the full log zip (which shouldn't be posted publicly).
You upload the zip into cloud storage (google drive, dropbox, etc), and then send the mods a private message (PM) that has a link to the logs. Maybe also put in a link to this thread. You send a PM using the envelope icon in the upper right of the forum page.
- mdgmDec 27, 2019VirtuosoOut of Memory (OOM) errors suggest trying to run too much on the system (e.g. too many services/apps or doing too much using services/apps) or a memory leak (bug with a service/app leading to abnormally high memory usage). The system can encounter multiple OOM errors leading up to crashing as it force shuts down processes trying to free up enough memory. What you want to see is what was using memory when the first OOM was encountered as this gives the first clue as to what may have cause the problem.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!