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Forum Discussion

DMH_KX's avatar
DMH_KX
Aspirant
May 14, 2019

RN214 not allowing network connections

Then NAS stays on line but after a week or so users can no longer connection.    Users are a mix of Win 7and Win 10.   The SMB Plus app is set to SMB 2.1 - Windows 7 / 2008 R2   Any thoughts ?
StephenB's avatar
StephenB
Guru - Experienced User
May 14, 2019
  • What firmware is the NAS running?
  • When access drops, does it affect all users?  If so, can you still access the Web UI?
  • How are you recovering from this?
DMH_KX's avatar
DMH_KX
Aspirant
May 14, 2019

6.10.0 hotfix 2

yes all lose access.... win 7 and win 10 clients

yes the WEB UI is avaiable

I log into the WEB UI and doing a restart ......

 

Once the restart completes access is available again for a week to 2weeks !

 

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    May 14, 2019

    Perhaps download the log zip file the next time it happens.  Then send a private message to JohnCM_S asking him to analyze the logs.

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