NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN214 Synchronization Offline
Hi guys, I do have a quite silly question. When I am trying to 'sync' a folder from NAS via ReadyCLOUD app (sync with PC), I immediately get a red X and 'Synchronization Offline' displayed. The P...
Hello :smileyhappy:
For now I suggest disabling the Anti-virus on the ReadyNAS. If the issue is not resolve, p
please attach a screenshot of the error message and the system logs.
Is your PC hardwired or wireless? Also, can you ping the ReadyNAS from your computer?
Hi.
Turning AntiVirus SW off did not have any effect on the sync process. My Mac is wired, my PC is wirless, I can ping the NAS, w/o any problem. I've attached a screenshot, however, this forum does not allow to attach log files?!
and I opened a support case in order to send logs. case #29725358
ReadyNewbie wrote:
this forum does not allow to attach log files?!
Logs contain some information that can compromise privacy, so we don't want them posted publicly here.
If a Netgear Mod requests logs, you can provide them via email w/o a support case - https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
Alternatively, you can use the private message feature of the forum (see the envelope icon in the upper right), and send a link to logs stored on google drive, dropbox, etc.
I thought so, thanks!
Hello :smileyhappy:
Here is what I found based on the logs.
Based on status.log, the hostname of the ReadyNAS was modified.
***status.log***
[18/02/12 16:40:07 CET] notice:system:LOGMSG_MODIFY_HOSTNAME Host name was changed to RowleyNAS.
After the hostname was modified, that is when the issue started.
***readycloud.log***
-- Logs begin at Tue 2018-02-13 16:17:36 CET, end at Wed 2018-02-14 11:48:02 CET. --
Feb 13 19:28:27 RowleyNAS rcbrokerd[16048]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 19:39:36 RowleyNAS rcbrokerd[17461]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 20:19:45 RowleyNAS rcbrokerd[22572]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 21:49:02 RowleyNAS rcbrokerd[1813]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 21:53:25 RowleyNAS rcbrokerd[2432]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 22:56:59 RowleyNAS rcbrokerd[10728]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 13 23:11:24 RowleyNAS rcbrokerd[12585]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
Feb 14 03:52:39 RowleyNAS rcbrokerd[16721]: ERROR:response.cpp:350: [Response::send] error: Couldn't resolve host name
Feb 14 03:56:26 RowleyNAS rcbrokerd[17323]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjami
-- Reboot --
Feb 14 11:33:26 RowleyNAS rcbrokerd[3359]: ERROR:handler.cpp:1460: ERROR [syscmd:UpgradeUserToSSOHandler]:failed retrieve local user by username: A982PT-336-j7benjamiHere are the steps I recommend we try:
1. Sign out/sign in on ReadyCLOUD App (PC).
2. Switch off/on ReadyCLOUD service.
I hope that resolves the issue :smileyhappy:
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
