NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
slippery49
Jan 28, 2020Aspirant
RN312 NOT BOOTING
as title says, rn312 not booting anymore and unable to access boot mode or any type of resets, No proof of purchase means warranty rejected, any options???
Marc_V
Jan 29, 2020NETGEAR Employee Retired
Welcome to the Community!
It seems it's really a hardware issue but what happened before this? Did you try updating the firmware? or you had a power outage?
If you don't have the Proof of purchase it might be hard to request for a RMA,. Have you tried booting the NAS without the drives and see if it will go to boot menu?
You may want to try doing a USB Boot recovery if you are trying other options.
HTH
Regards
slippery49
Jan 29, 2020Aspirant
I have been away so unsure what cause
I have tried the USB recovery
Also no disks
I have tried the USB recovery
Also no disks
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!