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Unable to access RN312 NAS.
Hi,
I need some assistance with my 2 NAS drives. They were working fine until last night after a windows 10 update, i found out that i coud not access the drives anymore.
I have an RN31122D connected to my modem and have tried to run RAIDAR -4-3-8 which shows my readynas duo and the RN31200.But when i click "Browse" i get a message saying" this user can't sign in because the account is disabled.
I have tried to run this on a dfferent computer connected to the same network and i still can not connect to it.
I shall be happy to provide some more troubleshooting steps that i did once i get an indication from the community where to start.
Regards
Mark
You need to fill in "nas-ip-address" and "nas-admin-password" with the actual IP address and admin password for your NAS.
You do not need to obfuscate 192.168.xxx.xxx IP addresses, as those are not routed outside your local network.
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Steelsafe wrote:
But when i click "Browse" i get a message saying" this user can't sign in because the account is disabled.
I have tried to run this on a dfferent computer connected to the same network and i still can not connect to it.
What account are you using?
Have you tried accessing the NAS web UI?
Hi Stephen,
Thanks for your assistance. Let me explain more.
I have Raidar utility 6-5-0 and raidar 4-3-8 and both of these applications shows the 2 NAS that I have but when I click browse, I get the message, "check your network settings".
I tried to type the web address https://192.168.XX.XX/admin but still it would not allow me to get through.
In the past, all I had to do was to run Raidar , brwse and map the drives but this is not happening anymore.
I am not too sure about which account you are asking because I never had to set any account to access the drives.
Steelsafe wrote:
I am not too sure about which account you are asking because I never had to set any account to access the drives.
You said that I get a message saying "this user can't sign in because the account is disabled". That's an unusual error message.
Windows File Explorer will use the windows username/password if you don't specify a credential. If that doesn't correspond to a NAS user account, then the NAS would use guest access settings. If the windows username does correspond to a NAS user account, then the password is checked. If that check fails, the NAS will deny access - it won't fail over to guest access.
The 6.10.0 release added a temporary lockout feature for the admin account: "Multiple failed admin logins will lock the account for 5 minutes." But I believe that only applies to admin web ui. So you wouldn't get that from file explorer.
Steelsafe wrote:
I have Raidar utility 6-5-0 and raidar 4-3-8 and both of these applications shows the 2 NAS that I have but when I click browse, I get the message, "check your network settings".
I tried to type the web address https://192.168.XX.XX/admin but still it would not allow me to get through.
Let's start here. It is safe to post 192.168.x.x addresses, as they are private (not routable over the internet). Is RAIDar showing that the NAS IP address is 192.168.168.168?
Have you tried pinging the NAS IP address from your PC? https://www.howtogeek.com/355664/how-to-use-ping-to-test-your-network/
As an aside, the full of private IPv4 addresses is
- 10.0.0.0 – 10.255.255.255
- 169.254.1.0 to 169.254.254.255 (technically "link-local", but still unroutable over the internet).
- 172.16.0.0 – 172.31.255.255
- 192.168.0.0 – 192.168.255.255
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