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smithg38's avatar
smithg38
Aspirant
Dec 06, 2024
Solved

Unable to access 'access control' Orbi 770 RBE771

I have taken delivery of s tiny new Orbi 770 (RBE771) 1 x router and 2 x satellites.

F/W V10.5.13.1_2.2.34

 

The setup process was very easy and everything works as it should.

 

I am however, now unable to access the 'access control' section on the routers webpage.

 

All other section are accessible but I am just met with the following message ...

 

"To use Access Control, please use the Orbi App.'

 

All well and good saying that but I have lost the ability to allow / block all new devices, as this is not a feature built into the app.

 

Has anyone else had this issue or more importantly, been able to find a fix? 

  • If you setup the system using Orbi app and may have activated Smart Parental Controls trial period, This will disable AC on the RBRs web UI and you'll need to use Orbi app to control devices there. 

8 Replies

  • If you setup the system using Orbi app and may have activated Smart Parental Controls trial period, This will disable AC on the RBRs web UI and you'll need to use Orbi app to control devices there. 

      • FURRYe38's avatar
        FURRYe38
        Guru

        When the trial runs out and expires, you'll get Access Controls back in the RBR web page.