Forum Discussion

Aspirant

Jan 09, 2020

Solved

RN3138: cannot change IP/DNS setting

Hi, Ok so we changed our DNS servers at our business so now I have to change them in the ReadyNAS. Obviously I log into the UI, go to the network tab, select the settings from the gear of the bon...

Feature Request & Feedback

Installation & Upgrade

StephenB
Jan 10, 2020
Casgrain wrote:
Did the OS reinstall but still no connectivity... either that doesn't reset the network stack or I did something wrong

An OS reinstall will

set the network stack to use DHCP, MTU of 1500, with no bonding

set the admin password to password

turn off volume quota (which is on the volume settings wheel).

Instructions are on pages 44-46 here: http://www.downloads.netgear.com/files/GDC/RN2120/ReadyNAS_OS6_Rackmount_HWM_EN.pdf

Casgrain

Aspirant

Jan 09, 2020

I deleted the bonding in hopes recreating it would fix the issue but now I have no connectivity to the machine... RAIDar shows the same IP as before but no way to reach the UI or even ping it...

The sotrage isn't full I'm sure of that. I'll try your OS reinstall method and let you know.

If I have to factory reset the device you can be sure we'll never buy a netgear product again

StephenB

Guru - Experienced User

Jan 09, 2020

Casgrain wrote:

The storage isn't full I'm sure of that. I'll try your OS reinstall method and let you know.

The OS partition isn't part of the data volume. So it can be full even if there is plenty of space in the data volume.

You might try downloading the log zip file before you do the OS reinstall. If that works, then look at volume.log. Scroll down to the section that looks like

=== df -h ===
Filesystem      Size  Used Avail Use% Mounted on
udev             10M  4.0K   10M   1% /dev
/dev/md0        4.0G  672M  3.0G  19% /
tmpfs           1.9G     0  1.9G   0% /dev/shm
...

/dev/md0 is the OS partition, and it normally is ~20-25% full.

Casgrain
Aspirant
Jan 09, 2020
I lost network connectivity as a whole now so I can't try this.
Did the OS reinstall but still no connectivity... either that doesn't reset the network stack or I did something wrong

I'll try again tomorrow.
- StephenB
  Guru - Experienced User
  Jan 10, 2020
  Casgrain wrote:
  Did the OS reinstall but still no connectivity... either that doesn't reset the network stack or I did something wrong
  
  An OS reinstall will
  
  set the network stack to use DHCP, MTU of 1500, with no bonding
  
  set the admin password to password
  
  turn off volume quota (which is on the volume settings wheel).
  
  Instructions are on pages 44-46 here: http://www.downloads.netgear.com/files/GDC/RN2120/ReadyNAS_OS6_Rackmount_HWM_EN.pdf
  - Sandshark
    Sensei - Experienced User
    Jan 10, 2020
    OS re-install also requires working space in the OS partition, so a full OS partition is still a possibility. In fact, an OS re-install can make that problem worse. Unless you have some Linux familiarity, fixing that is best left to Netgear support. Unfortunately, if you can't even connect via RAIDar and get the logs, there isn't any way to determine if that is the problem without FTPing into it in support mode and using Linux commands. Do you have a recent log? If you were even above 50%, that's an indicator that that might be the problem.