RN3138 NAS is dead

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mansonc wrote:

 

2. If I buy another RN3138 (maybe not the exact model - mine is RNR-4B), will the data be rad OK if I insert the 4xHDD, in exactly the same order?

 

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You can directly migrate the disks to any x86 OS-6 ReadyNAS.  So another RN3138 would work, as would the RR3312, RR4312, or RR4360.  While it is also possible to migrate to an arm OS-6 ReadyNAS (RN2xxx series), I don't recommend doing that.

If the disks are healthy, and there was no corruption of the file system when the system failed (due to lost writes), then the data should be intact.  If the volume is damaged, Netgear does offer a data recovery service (which is done remotely) - https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service

If the four disks can be connected to a PC (either with SATA or USB adapter/docks), then ReclaiMe software can also be used. https://www.reclaime.com/

FWIW, if there is no backup plan in place for the NAS, you might recommend that one be put in place after the system is put back on line.

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mansonc wrote:

A. The NAS (RN3138) used by the provincial government has just failed.

B. It had been operating OK in an AC room for 2.5 years

 

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The warranty on the NAS is 5 years.  So if it was purchased new from an authorized reseller, then you should check the warranty status and arrange for an RMA replacement from paid netgear support (my.netgear.com).  JohnCM_S and Marc_V can help with this process if you have difficulty.  They should also be able to help with your other questions.