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Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
The rn31400 ws up and running for a week,lovin it...Cannot login now, with any browser, having used correct password. Rebooted, shut it down, restart,no luck. Raidar did see the nas up to the time I ...
We've been able to confirm that this is a problem that should always be fixable with USB Boot Recovery. Not all USB keys are compatible so you may need to try a number of USB keys before you find one that works.
Please see this article: ReadyNAS OS 6: LCD says mount_block_root+1e9
There is a fix to prevent further cases of this issue. It is in the 6.4.2 firmware update which is now available.
You should contact support.
Hello mdgm...... wanted to say thank you for the quick come back on New Years Day and let you know how it went. I followed your advice and contacted support regarding my problem. Followed the on screen instructions, created a support ticket (just a few words stating problem) and sent it off. Checked my mail one hour later and "Matthew M.@support" had emailed me with the solution to my problem.."rn31400 won't enter bootup" . Matthew sent the following directions and also he included the link(s) which were a great help:
"Can you try USB Boot Recovery please: http://kb.netgear.com/app/answers/detail/a_id/29952/~/readynas-os-6%3A-usb-recovery-tool "
"Please try at first using 6.4.1 and if that does not resolve it, please see if it is any different if you put 6.4.2 beta on instead: https://community.netgear.com/t5/ReadyNAS-Beta- Release/ReadyNASOS-6-4-2-T59-Beta-1/m-p/999457#U999457 "
I had read up enough to grasp the usb tool fix,,, but like a few other Newbies, it's about the data, my data, the data, man, am I going to lose my data? Afraid to wade in. HA ! (data was backed up before Fedex arrived with nas) . Matthew@support suggested that I try the usb tool and I did...thank you Matthew. OS 6.4.1 was reinstalled via usb thumb drive . Up and running in 20 min. caused sigh of relief. Didn't lose any files, data, etc.....looks the same as when it when down. Checked logs,nothing.
I updated the OS when I bought the RN314, at Christmas, but I noticed the system seemed a bit slow and quirky at times. Updating the OS over the net may or may not have been the problem but this reinstall (via thumb drive) has improved nas performance..working great.This is just a storage NAS at my home and I am finding it well worth the time and cash.. I recommed it. NETGEAR RN314
Win 7 x64 / Seagate ST3000VN000 x 4 (3tb) / Linksys WRT54GL /PSU Cyberlink
Couple of Newbie thoughts here......
1. Check on the forum for help...ask...people are willing to help
2. Follow suggestions from those who know....(after all, I did ask for help)
3. About Tech support, fill out a ticket, get that "case number" don't call or email
4. Read
5. Read more
6. Backup.backup.backup.
Thanks again to Matthew M. at NetgearSupport and mdgm.
Hi jakester,
Thanks for the feedback. For sure this post will help a lot of users who encountered the same problem.
Kind regards,
BrianL
NETGEAR Community TeamIf you have run into this same problem we'd appreciate:
A description of the sequence of events that led up to the problem
What firmware was on the unit when it was first set-up
What firmware did you update to
If you were able to fix it with USB Boot Recovery, a copy of the logs would be useful to (this would include the answers to the firmware questions if you haven't done a factory reset). If your case is still open attaching the logs would be good. If not, send them in to me (see the Sending Logs link in my sig) mentioning your case number.I've had TWO units that have both had the same failure in the same circumstances. The unit boots up the first time with no trouble, but when I go to reboot, the unit stops booting with the same messages "mount_block_root+1e9". I contacted support and was given the same recommendation as above. However, when I try to enter USB Recovery Mode, the unit just says "Booting from USB" (or something similar), but never indicates that it has entered recovery mode and never actually recovers.
Either they have a bad batch of hardware units, or there is a firmware bug at work here... I'm using 4TB HGST drives..
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