NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jakester
Jan 01, 2016Tutor
Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
The rn31400 ws up and running for a week,lovin it...Cannot login now, with any browser, having used correct password. Rebooted, shut it down, restart,no luck. Raidar did see the nas up to the time I ...
- Feb 02, 2016
We've been able to confirm that this is a problem that should always be fixable with USB Boot Recovery. Not all USB keys are compatible so you may need to try a number of USB keys before you find one that works.
Please see this article: ReadyNAS OS 6: LCD says mount_block_root+1e9
There is a fix to prevent further cases of this issue. It is in the 6.4.2 firmware update which is now available.
JayMcc
Feb 21, 2016Aspirant
Has anyone been able to isolate the USB issue? Is it a mounting problem (I suspect this is the case and it can't deal with proprietary drivers) or is it a problem reading files.
As stated above my NAS will mount one of the many USB sticks I have tried but stalls at “loading............initrd.gz”. I’m very familiar with Linux and am fairly certain that the USB volume is mounted and it can read at least 2 of the files. Has anyone seen anything similar?
Perhaps NETGEAR should publish a list of compatible USB sticks so that the pile of useless USB sticks I have on my desk won’t continue to grow. It also might save me forking out for more.
mdgm-ntgr
Feb 23, 2016NETGEAR Employee Retired
There are a huge number of USB keys on the market and we can't keep track of them all. Please try some more USB keys JayMcc.
I assume you are following the instructions and using the USB Boot Recovery tool to create the USB Boot Recovery key?
- JayMccFeb 23, 2016Aspirant
You don't need to keep track of them all, just the ones that work. I've spent almost 20% of the price of the NAS on USB sticks. Surely you could make some recommendations on which ones have worked or are most likely to work.
- mdgm-ntgrFeb 23, 2016NETGEAR Employee Retired
Unfortunately if you can't find a USB key that works and have tried that many then the unit will need to be replaced.
You could either return to the store you purchased and exchange for a new unit, or we could do an RMA. Either way you should use a scratch disk (must not be from your array) to update the firmware on the new unit to 6.4.2 (which has a fix for this problem) before moving the disks across. If you don't have a scratch disk let me know and I can do this remotely.
- JayMccFeb 23, 2016Aspirant
Sounds like a new unit might be my best option, I have an open support ticket so I'll discuss it there. Thanks for the help.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!