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Forum Discussion

Woodie1's avatar
Woodie1
Aspirant
Sep 05, 2019
Solved

RN316 Display stays on all the time (just the "OK" and "NETGEAR")

This began happening recently and I can't seem to get it to not display even after re-booting. Thanks!
  • JohnCM_S's avatar
    JohnCM_S
    Sep 05, 2019

    Hi Woodie1,

     

    I agree with StephenB. It will be best to contact NETGEAR Support so they can process an RMA for the chassis. Support may do some additional hardware checks and ask for the proof of purchase of the device before they process the RMA.

     

    Regards,

StephenB's avatar
StephenB
Guru - Experienced User
Sep 05, 2019

Is the RN316 under warranty (5 years for original purchaser)?

  • Woodie1's avatar
    Woodie1
    Aspirant
    Sep 05, 2019

    Thanks for your response. Yes, barely. It was shipped on 11/21/14 to me. I'm the original purchaser.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Sep 05, 2019

      I'd contact support then (via my.netgear.com).  I think the only way to resolve this is to get an RMA.  But maybe wait for JohnCM_S or Marc_V to confirm.

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      Sep 05, 2019

      Hi Woodie1,

       

      I agree with StephenB. It will be best to contact NETGEAR Support so they can process an RMA for the chassis. Support may do some additional hardware checks and ask for the proof of purchase of the device before they process the RMA.

       

      Regards,

      • Woodie1's avatar
        Woodie1
        Aspirant
        Sep 05, 2019

        Thanks to all who helped me.

  • Woodie1's avatar
    Woodie1
    Aspirant
    Sep 06, 2019

    Hi StephenB, I was mistaken - I have 2 RN316 units and this one is out of warranty. Any thoughts on getting it repaired? Thanks!

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Sep 06, 2019
      Woodie1 wrote:

      Hi StephenB, I was mistaken - I have 2 RN316 units and this one is out of warranty. Any thoughts on getting it repaired? Thanks!

      I don't think it's repairable.  

       

      Note there is a proximity sensor that is supposed to trigger the lights.  So maybe check to see if something nearby is tricking the sensor???

      • Woodie1's avatar
        Woodie1
        Aspirant
        Sep 07, 2019

        Thanks for your help Stephen, I'll just live with it until the next issue. Best, Woodie

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