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Forum Discussion

Woodie1's avatar
Woodie1
Aspirant
Sep 05, 2019
Solved

RN316 Display stays on all the time (just the "OK" and "NETGEAR")

This began happening recently and I can't seem to get it to not display even after re-booting. Thanks!
  • JohnCM_S's avatar
    JohnCM_S
    Sep 05, 2019

    Hi Woodie1,

     

    I agree with StephenB. It will be best to contact NETGEAR Support so they can process an RMA for the chassis. Support may do some additional hardware checks and ask for the proof of purchase of the device before they process the RMA.

     

    Regards,

Woodie1's avatar
Woodie1
Aspirant
Sep 05, 2019

Thanks for your response. Yes, barely. It was shipped on 11/21/14 to me. I'm the original purchaser.

StephenB's avatar
StephenB
Guru - Experienced User
Sep 05, 2019

I'd contact support then (via my.netgear.com).  I think the only way to resolve this is to get an RMA.  But maybe wait for JohnCM_S or Marc_V to confirm.

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