NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MichaelWDL
Aug 07, 2020Aspirant
RN626X- NAS disconnecting around the same time every night.
I've got my RN626X installed in the area of my business where there is 24hr power (hooked up to a UPS) because I have a remote worker who needs access to a share between 2:00 and 5:00am to do his wor...
- Aug 07, 2020
MichaelWDL wrote:
Logs show that it's only the network card that's going offline and that during the disconnection the NAS continues to take snapshots.
Not sure what you mean by "the network card going off line".
But I suspect you mean that the network is dropping, but the NAS continues to run normally. If so, the first thing to figure out if something is disrupting the power along the path from NAS to the internet - loss of power on any switches on the path to the router, the router itself, and modem (if there is one).
If there is an always-on PC nearby, you could set it up to ping an internet service over-night and see if it also loses the connection at the same time. gping is a free tool you could use for that. https://sourceforge.net/projects/gping/
Also, is anyone in the facility at that time (security folks, or a cleaning service)?
MichaelWDL
Aug 14, 2020Aspirant
I'm pleased to report that your idea that there must be an interruption somewhere along the path to the internet was the issue. This thing passed through three different switches, each older and harder to get to than the last. And of course the last switch was in an area that powers down at night. Hooked it up to a UPS and we're good. Thank you very much.
StephenB
Aug 14, 2020Guru - Experienced User
Thanks for following up; I'm glad you were able to resolve it.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!