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Forum Discussion
RN626X Incompatible with Drives built under RN516?
RN626X Incompatible with Drives built under RN516? Swapped my RN516 drives to my RN626X (same firmware level, 6.6.1). Volume immediately marked unavailable on boot. PRIORITY support tech ...
Swapping disks to a new unit normally works fine, but you should update your regular backup first where possible.
I understand your current case has been escalated to L3.
The original case was just CLOSED as RESOLVED by a Netgear tech early this afternoon ET.
I subsequently filed a RN626X customer support complaint against L3.
I have 24x7 support Contacts on both units.
The L3 that reviewed your original case mounted your volume fine and rebooted it to normal mode and it came up fine and the data was accessible so he closed that case after confirming that with you.
You've since lost access to the data again and you have a new case that has been escalated to L3.
As you're still having issues the agent handling your case will need Remote Access to look into it further.
Looking at your original case notes mounting the volume read only there was a problem with the quota groups. That doesn't suggest a filesystem issue but rather the possibility that there may be an issue with the quotas on your volume that a quota rescan would fix.I don't know what you were told but that is not what happened.
A female support agent (who kept yammering on about contacting L3, implying she was not), did access my system, fooled around with it for 15-20 minutes, then told me the Volume was available, then let me go, without having me verify the unit status.
I then went to try and access the system only to find out I could view and open the Shares but they all showed empty.
I then rebooted the device, thinking she must have meant "after reboot". Then the Volume was not only not visible, but the Admin page was unavailable.
I went to the support page only to find the case was no longer visible, I was understandablely upset.
I immediately filed a new support case, a complaint one.
Talked to several support agents after that, who were quite unhelpful.
Since then I have tried to get the unit back into Diagnostic mode three times and have failed because the Arrows don't work after reaching the Boot Menu. After that, I just powered the unit off.
Oh, how have the mighty fallen.
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