RND 4000 will not boot RMA 1076365

I would suggest you continue to work with NetGear support. Normally if there's a bad disk, the NAS would get stuck on booting, not die completely.

Are you able to try powering off, removing your disks (label order) and attempting to boot with a spare disk (must not be in your array) and see if that works fine (will help rule out a bad chassis)?

I wil have buy a new hard drive and try it. Dont have any spare.

The original unit used to get stuck booting every now and then. Had to do a FW re install a couple of times etc. But I never got any alaerts re a bad disk.

Would it be worth buying a cheap caddy and put each drive into it just to power it on? My thinking here is blowing a $20 caddy is better than blowing up an expensive NAS. That would hopefully rule out a disk with a short in it?

Appreciate your feedback mdgm

You could connect the disks to an internal SATA port in your PC and check them using e.g. SeaTools for SeaGate disks or WD Lifeguard Diagnostics for Western Digital disks.

So there is no chance a disk could do the smae thing to my laptop? BTW my laptop has eSATA. Is that the same thing?

No eSATA is not the same thing. Vendor tools (http://www.readynas.com/kb/faq/hardware/how_can_i_verify_that_my_disk_is_bad) may fail to detect a disk that is not connected directly to an internal SATA port or fail to work properly with them.

theheat wrote:
So there is no chance a disk could do the smae thing to my laptop? BTW my laptop has eSATA. Is that the same thing?

With all due respect to mdgm, I have used my laptop's eSATA port with both WD and Seagate test tools with no problems.

eSATA has identical protocol and signaling mechanisms as SATA. The cable generally has a bit more shielding and the connector is different.

Since the internal drive you are testing has a SATA connector you will need an SATA->eSATA cable (easily found), and you will also need to power the drive (I use the power supply that came with a USB/SATA adapter for that).

So if you have the needed cables and power, I would give it a try. If the drive isn't recognized, etc. you can then decide if you want to fall back to an internal SATA port.

That is a fair point. Do just be aware that it may/may not work depending on what your hardware is. With some hardware it works with some it doesn't.

RIghto, Bought a SATA to USB converter. Ran tests on all 3 drives.

Drive 1 failed the test. results:
Test Option: EXTENDED TEST
Model Number: WDC WD20EARS-00J2GB0
Unit Serial Number: WD-WCAYY0047328
Firmware Number: 80.00A80
Capacity: 2000.40 GB
SMART Status: PASS
Test Result: ABORT
Test Time: 11:49:54, February 25, 2012

Test Option: QUICK TEST
Model Number: WDC WD20EARS-00J2GB0
Unit Serial Number: WD-WCAYY0047328
Firmware Number: 80.00A80
Capacity: 2000.40 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 2 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 105 (Unknown Test) SMART self-test did not complete on drive 2!
Test Time: 11:59:03, February 25, 2012


Test Option: QUICK TEST
Model Number: WDC WD20EARS-00J2GB0
Unit Serial Number: WD-WCAYY0047328
Firmware Number: 80.00A80
Capacity: 2000.40 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 2 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 105 (Unknown Test) SMART self-test did not complete on drive 2!
Test Time: 12:03:20, February 25, 2012

Drives 2 and 3 passed.

I also bought a new 2TB drive just in case. Now I am lost as to how to go about this

The NAS may boot with just disks 2 and 3 installed (same slots as before) however the migration procedure specifically states that your volume must be redundant to be migrated.

Edit: also one would think SATA to USB would be less likely to work than eSATA or an internal SATA port but it appears it probably worked in your case.

So do I just power it up with original drives in 2& 3 ans see how it goes. Then insert the new drive into slot 1 once it boots?

Sorry if these are basic questions. But I dont want to stuff anything up