NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jetheroheller
Feb 21, 2016Tutor
RNDU600 on OS6.4 suddenly reports "Cannot communicate with UPS UPS ()."
How do I troubleshoot "Cannot communicate with UPS UPS ()" I've been using this APC BACKUPS 1200XS UPS plugged directly into this NAS for about 5 years now, with no issues, including when I chang...
mdgm-ntgr
Feb 21, 2016NETGEAR Employee Retired
Which services and apps are you running?
If you download the logs what is the date in bios_ver.log ?
jetheroheller
Feb 23, 2016Tutor
Apps: Sickbeard, Transmission, Couch Potato, Plex
Services: SMB, AFP, NFS, ReadyDLNA, Rsync,UPnP, HTTP, HTTPS, SSH
date in bios_ver.log:
/sys/class/dmi/id/bios_date
::::::::::::::
10/03/2008
also this is in the usb_devices.log
5-2 product=Back-UPS XS 1200 FW:8.g1 .D USB FW:g1 idProduct=0002 idVendor=051d devnum=3 speed=1.5
and this is the entire ups.log content (one line):
***** UPS *****
lots of these in system.log
NG2011 upsd[18206]: Can't connect to UPS [UPS] (usbhid-ups-UPS): No such file or directory
NG2011 upsmon[18211]: Poll UPS [UPS@localhost] failed - Driver not connected
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!