Upgrade from NV+ to Ultra 4 Plus?

Thanks for the reply. It looks like there may be an issue with the NetGEAR customer support system. When I go to the Online Support Submissions page on the NetGEAR Service portal, is shows my Case No., but when I click on it, it says that "The case can not be found!" So, I have opened a second Case No. asking what every happened to the first ticket, if I get an email response (to a real person) I can send them all the details again if need be.

Regarding emails, I have only received two from NetGEAR, one stating that they have received my case submission and one that said "...additional time is necessary to effectively process your request." One email was from do-not-reply@netgear-support.com and the other was from no-reply@netgear.com, so, I don't have an email address to reply to.

So, to me it looks like a database glitch, which may explain why a week has gone by without anyone contacting me...

All of my files reside in other places (the ReadyNAS was a back-up select files from my desktop and was the server for my Squeezeboxes - Both of which are also back-up off site). So I haven't lost anything but convenience (I now have to keep my power hunger desktop on to run my Squeezeboxes, and I no longer have a local back-up)