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Forum Discussion
Very frustrating tech support (15682575)
I purchased a ReadyNAS Ultra a few months ago. The first unit failed and was replaced by NetGear. I had to pay for the shipping... Almost immediately the second unit started acting up. This has tur...
Beisser:
The case number is above in my second post. It's 15682575.
Talked to the L2 tech this morning at 9AM when the system was rebooted and is still messed up, as per my post above. Other than that, I haven't heard a peep from anyone all day... no emails or phone calls. If it is being handled by the same tech, he's incommunicado, or out of the office. As per my original post, it is VERY FRUSTRATING not having on-line access to my case notes. Perhaps someone did work on my system today... but from my perspective, nothing has happened. They system is still completely unavailable in tech support mode.
The case number is above in my second post. It's 15682575.
Talked to the L2 tech this morning at 9AM when the system was rebooted and is still messed up, as per my post above. Other than that, I haven't heard a peep from anyone all day... no emails or phone calls. If it is being handled by the same tech, he's incommunicado, or out of the office. As per my original post, it is VERY FRUSTRATING not having on-line access to my case notes. Perhaps someone did work on my system today... but from my perspective, nothing has happened. They system is still completely unavailable in tech support mode.
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