Very frustrating tech support (15682575)

Got the following email at 1AM last night:
Hi James,



Here is the breakdown on what have been done on your ReadyNAS Unit and what we need to do next.



1. Initial problem: Disk 1 and Disk 4 shows up as DEAD drive

Reason: The Disk 1 was not loaded in the Operating System RAID group and Disk 4 lost its partition.



2. Disk 1 and Disk 3 showed up as Drive

Reason: the NAS didn’t load the Disk1 in the Operating System RAID group and Disk 4 lost its partition. This does not usually happen and I later found out that the RAID groups for the Operating System and SWAP has different RAID name from the Data Raid. This was resolved by recreating the Operating System and SWAP RAID. After this was done it triggered an OS reinstall.



3. Unable to change Host name

Reason: The OS reinstall was not complete and hindering us to change some settings in the ReadyNAS unit.



Our next step for this NAS is to trigger another OS reinstallation and if this doesn’t take care of the problem we will ne to re-flash an updated firmware on the NAS.



I hope this explains the issues on the and why we are encountering it. This kind of problem does not commonly happen and I hope you can bare with us while we resolve your issue.



Regards,



Angelo

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Did the OS reinstall - still unable to set the hostname. Did the re-flash - still unable to set the hostname. The above explanation does not make me feel better about the ReadyNAS... apparently the ReadyNAS just occasionallly, randomly scambles up its partitions.

Another day goes by with a broken system...