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Forum Discussion
Very frustrating tech support (15682575)
I purchased a ReadyNAS Ultra a few months ago. The first unit failed and was replaced by NetGear. I had to pay for the shipping... Almost immediately the second unit started acting up. This has tur...
beisser wrote: when i look at the case, i can see regular work and communication with the customer ever since the case was escalated.
i really dont see how support could have kept him any better informed.
I can only go on the feedback in this thread, and the impression I get is that the customer does not view the communication as adequate
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