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Forum Discussion
Very frustrating tech support (15682575)
I purchased a ReadyNAS Ultra a few months ago. The first unit failed and was replaced by NetGear. I had to pay for the shipping... Almost immediately the second unit started acting up. This has tur...
Hi JamesHaskell - I'm sorry about the experience that you had, we do work hard to try to provide excellent support. I really appreciate your detailed feedback showing line-items of the issues that you have had. I will take that feedback and try to incorporate it into improving our support process.
It does looks like the issue that you ran into is rather unique - I'm afraid it may have been compounded by some of our otherwise standard troubleshooting processes. I'll work on my side to get to the root of the issue itself, and then to refine the troubleshooting process to accomodate for such situations.
Please let us know if you see continued issues.
It does looks like the issue that you ran into is rather unique - I'm afraid it may have been compounded by some of our otherwise standard troubleshooting processes. I'll work on my side to get to the root of the issue itself, and then to refine the troubleshooting process to accomodate for such situations.
Please let us know if you see continued issues.
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