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Forum Discussion
Very frustrating tech support (15682575)
I purchased a ReadyNAS Ultra a few months ago. The first unit failed and was replaced by NetGear. I had to pay for the shipping... Almost immediately the second unit started acting up. This has tur...
Things are still very wobbly. I'm going to start pressing NetGear and Amazon for a refund this week if things cannot be stabilized. The failures and instabilities continue. Here's the latest.
I have no way to test the drives outside of the NAS... all we have in our household are laptops, which I think is probably a very common situation these days. I think it is kind of "above and beyond" for NetGear to expect their customers to pull a drive out of the NAS, install it in a (working) PC (without messing up the existing OS), install and run the drive manufacturer's disk utilities, etc. And the bottom line is I would have to BUY a computer to do this...
As requested by Josh, I removed all the drives from the NAS, moved disk 2 into slot 1, and rebooted the NAS in "disk test" mode. Apparently the drive passed. I then did the same on disk 3 (as it had been a frequent "culprit" in the past), and it seemingly also passed. I then put all the drives back into the enclosure, and rebooted again. The system came up successfully, but said it was rebuilding drive 3. Which was weird, because drive 2 was the one that had "hardware failed". Drive 2 is now magically working fine. Drive 3 rebuilt, and everything seemed to be fine. Then the scheduled volume scan ran and said there was a problem. I rebooted with the volume check, and everything is now OK.
So why did disk 2 SEEMINGLY completely fail, and y'all thought it was a hardware failure on the drive, and now it's working fine???? That is NOT a typical hardware failure behavior...
I DO NOT trust this unit at all at this point.
I have no way to test the drives outside of the NAS... all we have in our household are laptops, which I think is probably a very common situation these days. I think it is kind of "above and beyond" for NetGear to expect their customers to pull a drive out of the NAS, install it in a (working) PC (without messing up the existing OS), install and run the drive manufacturer's disk utilities, etc. And the bottom line is I would have to BUY a computer to do this...
As requested by Josh, I removed all the drives from the NAS, moved disk 2 into slot 1, and rebooted the NAS in "disk test" mode. Apparently the drive passed. I then did the same on disk 3 (as it had been a frequent "culprit" in the past), and it seemingly also passed. I then put all the drives back into the enclosure, and rebooted again. The system came up successfully, but said it was rebuilding drive 3. Which was weird, because drive 2 was the one that had "hardware failed". Drive 2 is now magically working fine. Drive 3 rebuilt, and everything seemed to be fine. Then the scheduled volume scan ran and said there was a problem. I rebooted with the volume check, and everything is now OK.
So why did disk 2 SEEMINGLY completely fail, and y'all thought it was a hardware failure on the drive, and now it's working fine???? That is NOT a typical hardware failure behavior...
I DO NOT trust this unit at all at this point.
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