Forum Discussion

Aspirant

Jan 04, 2019

Volume inactive or dead! (RN204)

Hi I have a RN204 and it is all of a sudden stating that the Volume is Inactive or Dead. I swapped our one of the volumes and it is still not working. I have a RAID5 setup. Photos below... ...

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JohnCM_S

NETGEAR Employee Retired

Jan 05, 2019

Hi Rohan28,

Welcome to the Community!

Do you have a backup of your data?

It is possible that one of the disks failed while the new disk was syncing. Can you download the logs and send it to me so we can further check the cause? You may upload it to a file sharing site and then PM me the download link.

Regards,

Rohan28
Aspirant
Jan 05, 2019
Thank you JohnCM_S. I will PM you shortly with the log files. I only replaced one of the disks after I received those errors. I am hoping that 2 drives havent failed. I dont have a backup as I assumed (right or wrong) that my RAID 5 covered it. Thanks again
- StephenB
  Guru - Experienced User
  Jan 05, 2019
  Rohan28 wrote:
  
  I dont have a backup as I assumed (right or wrong) that my RAID 5 covered it.
  
  Unfortunately RAID isn't enough to keep your data safe. You still need backups for that.
- JohnCM_S
  NETGEAR Employee Retired
  Jan 08, 2019
  Hi Rohan28,
  
  It seems that the volume was degraded since 12/26. A few reboots were done prior to this problem.
  
  May I know why the NAS was rebooted several times around 12/25?
  
  The logs pulled is was after the problem happened. We cannot determine on the logs what the underlying root cause was.
  
  Regards,