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Forum Discussion
Western Digital WD1002FBYS head click noise (#10987106)
Hi Everyone, I need help with what appears to be a compatibility issue with the ReadyNAS Pro Pioneer and HCL approved Western Digital drives. For background please see: Strange Problem with West...
your disk listed above appears to have older firmware than what WDC lists in that document I sent.
Just because you RMA'd disks doesn't mean they checked the firmware against whats shipping with new disks. WDC has had a habit of being in firmware denial. I recall an occasion a year or so ago where I had to call their Presidents office to get someone to send me new firmware. Their tech support kept telling me I had the latest when I knew the disk in my possession did not (and had a known problem).
I just did some Google searching looking for others complaining about the head sound/click, but didn't really find anything concrete. Not sure what to tell ya. Maybe Netgear can address in the forthcoming RAIDIATOR version.
Just because you RMA'd disks doesn't mean they checked the firmware against whats shipping with new disks. WDC has had a habit of being in firmware denial. I recall an occasion a year or so ago where I had to call their Presidents office to get someone to send me new firmware. Their tech support kept telling me I had the latest when I knew the disk in my possession did not (and had a known problem).
I just did some Google searching looking for others complaining about the head sound/click, but didn't really find anything concrete. Not sure what to tell ya. Maybe Netgear can address in the forthcoming RAIDIATOR version.
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