Western Digital WD1002FBYS head click noise (#10987106)

Pogo! wrote:

@dhl: > This is not the same behavior as with the ReadyNAS. Maybe it isn't, but i wanted to confirm that this isn't (only) a problem of the ReadyNAS, but a problem of these particular WD disks with ReadyNAS or other controllers. When having disk activity, i don't hear the clicksound. When server is not busy for a while, the clicking starts. It doesn't stop after 30 secs. > If so, maybe the RAID controller or firmware are a factor. I think that is true... problem is where to complain, WD or the manufacturer of the controller. Or maybe the drives can be configured in a way not to respond to a specific command ("park yourself") they receive? BTW: i want to contact WD about this. Do you have a call-number i can refer to?

@Pogo! - I spoke to WD technical support. the number is: 1 (800) 275-4932
They'll set up a case for you then you'll want to escalate this to a level 2 or 3 engineer as the people who first answer the phones mostly deal with simpler issues. Please report back what you find out.