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Forum Discussion
dhl
Oct 13, 2009Luminary
Western Digital WD1002FBYS head click noise (#10987106)
Hi Everyone, I need help with what appears to be a compatibility issue with the ReadyNAS Pro Pioneer and HCL approved Western Digital drives. For background please see: Strange Problem with West...
Pogo_
Feb 12, 2010Aspirant
@dhl:
Here it is: http://www.zshare.net/audio/724901124203f6fe/
Sorry for the advertisements. Maybe you can download it and host it yourself.
Maybe you are right and the problem is caused by the controller or host device. But i think it is also the drive that has to react the right way to wrong signals: if it already woke up, why can't it ignore the signal? So it must be a combination of the controller and drives.
I did some investigation today: when you search for WD and clicks, you'll find a lot of people complaining about Intellipark, that is enabled by default on the WD Green series and parking every 8 secs. Our drives are not green drives, but what if.. There is a utility called "WDIDLE3.EXE" to view or change the timeout for Intellipark. I succeeded in booting DOS and viewing the status. Too bad, my drives had Intellipark disabled, i even wonder if they have that feature, but it was worth the try.
O, another thing i discovered: when i reboot my server, clicking starts when Windows is loading, probably just after driver of the controller has loaded. Before that, no clicksound. I also booted up with the Ultimate Bootdisk, which doesn't have the driver for the controller. No clicksound, even after some idletime. In my opinion, this indicates that there is a problem with the combination of the Adaptec Controller and these drives.
Lets hope WD will respond to my email with some clue.
dhl wrote: yes, I would definitely be interested in hearing your recording. Please post the sound and let us know the URL.
Here it is: http://www.zshare.net/audio/724901124203f6fe/
Sorry for the advertisements. Maybe you can download it and host it yourself.
dhl wrote: ... His theory is that the SATA controller or firmware is sending a repeating "wake-up" signal to the drives, or that the drives are not getting stable power from the power supply. In either case, it's a problem caused by the host device, i.e. the ReadyNAS, not the drives.
Maybe you are right and the problem is caused by the controller or host device. But i think it is also the drive that has to react the right way to wrong signals: if it already woke up, why can't it ignore the signal? So it must be a combination of the controller and drives.
I did some investigation today: when you search for WD and clicks, you'll find a lot of people complaining about Intellipark, that is enabled by default on the WD Green series and parking every 8 secs. Our drives are not green drives, but what if.. There is a utility called "WDIDLE3.EXE" to view or change the timeout for Intellipark. I succeeded in booting DOS and viewing the status. Too bad, my drives had Intellipark disabled, i even wonder if they have that feature, but it was worth the try.
O, another thing i discovered: when i reboot my server, clicking starts when Windows is loading, probably just after driver of the controller has loaded. Before that, no clicksound. I also booted up with the Ultimate Bootdisk, which doesn't have the driver for the controller. No clicksound, even after some idletime. In my opinion, this indicates that there is a problem with the combination of the Adaptec Controller and these drives.
Lets hope WD will respond to my email with some clue.
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