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Forum Discussion
Western Digital WD1002FBYS head click noise (#10987106)
Hi Everyone, I need help with what appears to be a compatibility issue with the ReadyNAS Pro Pioneer and HCL approved Western Digital drives. For background please see: Strange Problem with West...
@dhl:
Yes. I almost disassembled my server. Tried another powersupply, didn't help. Dismounted both harddrives and mounted them again, sound is somewhat different now, the clicking sounds less aggressive, due to the rubbers used for mounting the drives again.
Also installed Windows Server 2008 R2 yesterday, which is only available in 64 bits. No solution.
Have send WD a second email, now they replied.
The first reply they send was this:
But i did that some days ago. Too bad, you have to disconnect the drives from the raidcontroller and connect them to an internal SATA controller of the mainboard. The drives didn't fail the tests. After letting WD know that, they replied:
I don't think the drives are close to breaking down. I've sent a reply with my opinion, asking for latest firmware (mine is 0C05). They replied:
They didn't asked for my firmware version, and i'm sure i've seen posts with firmware 0C06 mentioned, also somebody mentioning 0C09.
I did register after that, but couldn't find firmware. Yesterday, i've asked again to look for newer firmware, mentioning the version i have now. Waiting for their reply.
I think this is the last thing to do for me. I give up. I'll wait a few months and check for newer firmware. I'm thinking about upgrading my drives within the warranty period to bigger ones, maybe SSD when they are cheaper and larger after a few years.
dhl wrote: Have you learned any more on your end?
Yes. I almost disassembled my server. Tried another powersupply, didn't help. Dismounted both harddrives and mounted them again, sound is somewhat different now, the clicking sounds less aggressive, due to the rubbers used for mounting the drives again.
Also installed Windows Server 2008 R2 yesterday, which is only available in 64 bits. No solution.
Have send WD a second email, now they replied.
The first reply they send was this:
Please test the drives with the data Lifeguard diagnostics in order to close any other problems out.
But i did that some days ago. Too bad, you have to disconnect the drives from the raidcontroller and connect them to an internal SATA controller of the mainboard. The drives didn't fail the tests. After letting WD know that, they replied:
I've discussed this problem with my colleagues and it seems that the harddrives are close to breaking down.
I'd suggest doing an RMA for the harddrives with a clicking sound and see if the replacements work better.
I don't think the drives are close to breaking down. I've sent a reply with my opinion, asking for latest firmware (mine is 0C05). They replied:
I've checked our downloads section on the website and I couldn't find any firmware upgrade for you drive.
Maybe if you could register the drives on our website you could get them through Restricted Downloads.
But I'm not sure if there are any upgrades.
They didn't asked for my firmware version, and i'm sure i've seen posts with firmware 0C06 mentioned, also somebody mentioning 0C09.
I did register after that, but couldn't find firmware. Yesterday, i've asked again to look for newer firmware, mentioning the version i have now. Waiting for their reply.
I think this is the last thing to do for me. I give up. I'll wait a few months and check for newer firmware. I'm thinking about upgrading my drives within the warranty period to bigger ones, maybe SSD when they are cheaper and larger after a few years.
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