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mariosal026's avatar
Dec 03, 2014

windows 7 pc freezes as soon as I copy files #24286022

Hi all,

I have a netgear 104 loaded with four 4tb hard disks. I use it on my mac and windows pc. On my mac I can transfer files without any problems. On my windows 7 pc, as soon as I start copying from pc to ready nas or viceversa, the pc freezes.

Has this issue happened to you ?

Thanks for your support.

4 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    What version of ReadyNAS OS are you running?

    What brand and model disks are installed?
  • Hi,

    4x Western Digital RED 4TB

    and the latest software. 6.2.0

    The problem was also persistent on previous versions.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Can you send me your logs (see the Sending Logs link in my signature)?
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Do you have a backup?

    Two of your WD RED 4TB disks have the issue where the Load Cycle Count rises rapidly (see disk_info.log)

    Do you have a PC you could connect these two disks to, to run a WD utility to fix this?

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