Cannot Install ReadyNAS Photo Desktop

Could you please send the install.log located under C:\Dekoh folder?

Sending you a PM with email address.

-Minerva

Hi, just got a ReadyNAS Duo and having the same problem trying to install the ReadyNAS photo desktop software. I saved the install.log before deleting the Dekoh folder.

Can you send the install.log located under C:\Dekoh folder?

Sending you a PM with email address.

-Minerva

Hi Jimk,

Can you try installing ReadyNAS photos application by downloading the ReadyNASPhotosInstaller.jar file and double clicking on it, from the below url:

http://www.readynas.com/?page_id=61

-Minerva.

I had a similar experience trying to install the original (v1.1) on Windows 7 (I have an NV+ which is apparently not supported with Photos II). Install got about 95% done then crapped out. Uninstall wouldn't work. No "install.log" was created (sorry, Minerva). Here's what worked for me tonight to install it:

1. I did a System Restore (ALWAYS create a restore point before installing new software, just in case)
2. I deleted the C:\dekoh directory
3. I downloaded and saved (without running) the installer from http://www.readynas.com/?page_id=61
4. BEFORE running the installer, I right clicked on properties, went into compatabilty options, and changed compatabilty mode to Windows XP Service Pack 3.
5. I ran the installer again. I thought it had hung at the same place, but after about 20 seconds, viola, the install completed!

That's the good news. Now the bad news. This program was apparently designed for Windows XP/2000. MOST things appeared to work, but one critical part did not - the SHARE option would not work under Windows 7. (reported some weird javascript error).

I was fortunate enough to have another PC in the house with XP. It successfully installed the first time (though it failed to create icons to run it - had to manually run C:\dekoh\bin\readynas.exe to create those). Everything seems to be working on that machine.

I have the same problems with others. I'm using Win7, ReadyNAS Duo, RAIDiator 4.1.8, install.log has got nothing inside. I cannot uninstall previous installation.
Can ReadyNAS support help.

You can tell when a company appreciates their customers by the updates and enhancements of their product line. THIS company is not one of them :evil: I bought the ReadyNAS NV+ a couple of years ago. It looked to be a device of the future and it could have been provided NG had programmers that knew what they were doing. Instead of playing Star Wars games, they need to get into action and actually support the products they are actively selling. ReadyNAS Photos has been an utter disappointment. I was able to use it at first, but they started having issues with it and their customers. Instead of digging in and figuring it out, they back away and discontinue its support. I had high hopes for this product, but this will be my last Netgear product. This is what happens when big companies buy small companies with talent, they take over their products and drive them in the ground.

ReadyNAS Photos I was run by an external service and became too expensive. The external servers the service relied on have been shutdown. The EOL announcement is here: http://www.readynas.com/forum/viewtopic.php?f=58&t=60875

Unfortunately the new ReadyNAS Photos II was unable to be ported successfully to Sparc ReadyNAS systems. ReadyNAS Photos II has many improvements over Photos I and relies on a NetGear server.