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NETGEAR ReadyNAS 2304 (RR2304) RR230400 Volume Degraded Notification and Can't Connect to NAS
I am receiving email notifications from my ReadyNAS 2304 that indicated:
"Volume data health changed from Redundant to Degraded."
and then received a second email notification:
"Disk Model:ST4000VN008-2DR166 Serial:ZDH4A73Q was removed from Channel 2 of the head unit."
Here is a summary of my setup:
NETGEAR ReadyNAS 2304 (RR2304) installed in 2018
Seagate Ironwolf Hard Drives (4TB Disk 1 + 4TB Disk 2 + 8TB Disk 3 + 8TB Disk 4)
Looking at the NAS front panel shows that the lights (blue and green) were out [see attached picture]. My kids seem to have ejected the first and second hard drive, must have been over the last couple weeks, but I inserted them back in and they are still not reading as active.
I removed the hard drives and blew the dust out then reinserted, still no activity on the lights. I shutdown and restarted and still no lights on disk 1 and 2.
I am not able to connect via web browser to view the logs to see the errors.
I have been updating the firmware over the life of the NAS, so its not firmware related I believe.
I ordered another hard drive Seagate Ironwolf 16TB to replace one of the Disk 1 or Disk 2 hard drives. I have not received and installed it yet. Hope to get it today to try it.
Any other thoughts on how to resolve this?
Any reason I can't connect to the NAS via the web browser?
Any help is appreciated!
Thanks and make it a great day!
Leo
16 Replies
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L-Logic wrote:
My kids seem to have ejected the first and second hard drive, must have been over the last couple weeks, but I inserted them back in and they are still not reading as active.
That's likely not enough to get the volume remounted.
Note the disks might well be ok (unless the kids dropped them!). I suggest powering down the NAS and connecting them to a Windows PC. Test them with Seatools. Note the PC doesn't support the file system, so you won't see anything in explorer. But Seatools should still be able to find the drives.
L-Logic wrote:
I am not able to connect via web browser to view the logs to see the errors.
Any reason I can't connect to the NAS via the web browser?
Hard to say. What status is RAIDar giving you? If it finds the NAS, then see if it can run the diagnostic and download the logs.
Thanks so much for the response and suggestions.
I am going out of town for the next two weeks, but will try those out as soon as I am back.
The kids did not drop them from what I see, I assume that since they were still in the server rack just loosened. I pushed them back in to secure them back in place.
I am hoping it can be resolved by just connecting to the hard drives with Seatools.
I did not try RAIDar, but will try that too and report back.
Much appreciated!
Leo
These are the steps that I followed:
1) Downloaded and installed SeaTools on my PC
2) Connected each of the 2 x NAS to my PC and ran the Long Self Test on each hard drive independently. They both passed the test.
3) Shutdown the server and inserted the NAS drives back in, then restarted.
4) Downloaded and installed RAIDar 6.5.0 software (thought I had this installed already, but it appears not).
5) Started RAIDar and was able to click the "Admin Page" button to open the browser and connect to the server.
6) On the Admin Page I navigated to the "Volumes" Tab within the "System" Tab and see some error messages in the Alarms Log (see attached picture).
7) On the Logs page it shows the following, seems the issue started on 30CT2023.
Nov 15, 2023 11:16:35 PM System: Antivirus scanner definition file was updated to 62.27094. Nov 15, 2023 11:05:37 PM Volume: Disk test started for volume data. Nov 15, 2023 10:59:07 PM System: ReadyNASOS background service started. Nov 15, 2023 10:59:05 PM System: ReadyNASOS service or process (systemd,connman) was restarted. Oct 31, 2023 08:40:11 AM Volume: Resyncing started for Volume data. Oct 31, 2023 08:40:03 AM System: ReadyNASOS background service started. Oct 31, 2023 08:40:00 AM Volume: Volume data is Degraded. Oct 31, 2023 08:39:58 AM System: ReadyNASOS service or process was restarted. Oct 30, 2023 09:20:53 PM Disk: Disk Model:ST4000VN008-2DR166 Serial:ZDH4A73Q was removed from Channel 2 of the head unit. Oct 30, 2023 09:19:07 PM Volume: Volume data health changed from Redundant to Degraded. Oct 30, 2023 07:18:12 PM System: Antivirus scanner definition file was updated to 62.27077. Oct 30, 2023 07:01:46 PM System: ReadyNASOS background service started. Oct 30, 2023 12:00:10 AM System: The system is shutting down. Oct 29, 2023 10:18:27 AM System: Antivirus scanner definition file was updated to 62.27076. I am getting the error "No volumes exist" when I select "Shares" Tab to view the hard drives. I am thinking the worse at this point.
Any thought on how to resolve this?
Thanks,
Leo
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