NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
No Users Found - RemoteNAS
Really need some help!!! Have a Netgear NAS NV+ and have been running RemoteNAS successfully for years. Performed an update a few weeks back. End user informed me she was unable to connect via Rem...
It seems there was a problem from our VPN server that affected both Readycloud app and Readynas Remote but fix has been deployed and the problem should resolved by now. I would recommend to reboot your NAS and check the connection again from the Readynas Remote.
Do not perform a factory reset that will delete all the data save on the NAS.
Regards,
Marty_M
NETGEAR Community Team
Thank you for your response to this post. Unfortunately, I have rebooted the NAS and tried to add the users, still received "No users found."
Please advise.
"No Joy" :-(
Standing by for futher instruction.
Remove add on again??
Thank you!
Hello Annamarie,
Can you post a screen capture?
Are you entering the email address of the ReadyNAS Remote user? Have you checked if the ReadyNAS is getting on the Internet? I'd suggest adding secondary DNS 8.8.8.8 to the network settings of the NAS too.
Regards,
Hello,
There really is nothing to screen capture. I put in the email address of the user, i.e., mark@burkesports.com, click find and get No Users Found.
I will try the secondary DNS and post results.
As previously stated, I can login to the user's profile.
I will say that one thing is a bit weird........when rendering the Remote Management page, there are three dots "...." at the end of the field where the email address would be entered while the NAS is "getting version and settings." I can screen capture that image. If I do a refresh the go away. A bit strange.
Feels like firmware corruption to me.
However, I have applied the update more than once ........ still no joy.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
