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Forum Discussion
No Users Found - RemoteNAS
Really need some help!!! Have a Netgear NAS NV+ and have been running RemoteNAS successfully for years. Performed an update a few weeks back. End user informed me she was unable to connect via Rem...
Hello Annamarie,
What is the firmware version of your ReadyNAS NV+?
@ErikHui 4.2.31 is the latest firmware version of x86 ReadyNAS OS4, you might want to update it.
Regards,
It is possible to Back Rev the device?
I am thinking go back to the previous firmware version. The device did an automatic update a few weeks back.
Thank you.
Support does not recommend rolling back to previous firmware of the NAS. For isolation try different browser and computer in adding Remote users.
Regards,
Marty_M
NETGEAR Community Team
I have logged into several different computers trying both IE and Google, however, all those machines are W10. I have remoted to a W7 machine and also tried IE and Firefox. Both to no avail - still getting no users found error message. Interestingly, I am receiving an error message from each respective browser and have pasted them below. I was able to login to the NAS using Firefox after creating an exception. IE and Edge will not allow me to access the NAS. Google give a warning and then allows connection after clicking advanced which is not unusual. Pretty sure this does not matter, but ???
Edge
This site is not secure
This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately.
Go to your Start page
DetailsYour PC doesn’t trust this website’s security certificate.
The hostname in the website’s security certificate differs from the website you are trying to visit.
Error Code: DLG_FLAGS_INVALID_CA
DLG_FLAGS_SEC_CERT_CN_INVALID
Go on to the webpage (Not recommended)Firefox
192.168.1.8 uses an invalid security certificate. The certificate is not trusted because it is self-signed. The certificate is not valid for the name 192.168.1.8. Error code: SEC_ERROR_UNKNOWN_ISSUER
Can we please try to advise some kind of work around/fix. I am approaching a week of this resource being unavailable for use by my client.
Thank you!
Annamarie
ADL Computer Services, LLC
Upgrading to latest firmware did not fix this issue for me. Neither did trying different browsers (Chome & Edge).
I agree with Annamarie that we need a fix or workaround quickly, this is getting rather troublesome now.
Thanks.
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