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Forum Discussion
NV+ v2 Lost Password when changing default browser
Hi My Windows 7 still works fine but finally I decided to change the browser from Explorer to Firefox. I have several Netgear NAS, one is an NV+ v2. By setting Explorer as default it opens the Se...
SUB-conscious wrote:
The password seems to be lost.
The admin password was being supplied by the browser, and FireFox doesn't know what it is.
Assuming you know the password: You should be able to log in using https://nas-name/admin or https://nas-ip-address/admin (using the real nas-name or nas-ip-address of course). If you still get to the password recovery page, check the FireFox password list (in the FireFox settings), and make sure it has the right credentials for the NAS.
If you don't know the password: The default password is password so you could try that. But IE should still have it in its password list. You can also reset the admin password to password by doing an OS reinstall. Use the procedure on pages 24-25 here: https://www.readynas.com/download/documentation/HM/ReadyNAS_Duov2_NV+v2_HW_en_19-Sept-11.pdf
Thankyou for your reply, but I still cannot access the files
Reinstalling OS seems a bit risky so I’ll wait with that.
(Some words below might be translations of my own)
I don’t know the password. (It is not default, ’password’).
- A password I once used is found in Firefox but it does not work.
- Via Explorer 11 I can open the ReadyNAS Setup and find under ‘Configfure/Security’: my name, Prime group (Users), my e-mail address and a hidden password (dot dot dot…). Changing that password does not work.
- Googling on Explorer 11 I found this path: Tools/Internet Options/Content/AutoComplete section -> Choose Manage Passwords. However the option ‘Manage Passwords’ cannot be found in my browser.
So I have an unknown password that takes me half-way there. And then, full stop.
Can Firefox import password settings? I have not found any such option.
Sub-C
If you can get that far, then you have the right admin password. I'm unclear what you mean by "RAIDar won't give you access", because RAIDar has nothing to do with file access, it's a location, monitoring, and set-up tool.
Do you have HTTP acccess to the files turned on? Why do you want to use HTTP instead of Windows Explorer to access the files?
It may be helpful to go through exactly what you are trying to do, how you are trying to do it, and what the result of each step is (including any error messages). Because something doesn't seem to connect in your description.
RAIDar opens the Dashboard (v. 1.0.0.271) which I called Setup
In an old version, RAIDar 4.1.3, Ntgr itself uses the words ‘Setup’ and ‘Browse’ and by Browsing one get access to the files, just like from the computers Start Menu.
(RAIDar v. 6.5.0 is also available here but in another language).
From the Dashboard a very limited access to the files is available.
HTTP etc I think is irrelevant.
Anyone who knows why Explorer 11 won’t reveal passwords or how to get around it? How can it have changed since this was published in January 2021: https://entrepreneursbreak.com/how-to-find-saved-passwords-in-internet-explorer.html ?
Also, the tool that Netgear advertise to use with questions about myself when a password has been forgotten is not to be found in the link.
If I had that I think the problem would be solved.
SUB-conscious wrote:- Googling on Explorer 11 I found this path: Tools/Internet Options/Content/AutoComplete section -> Choose Manage Passwords. However the option ‘Manage Passwords’ cannot be found in my browser.
It is there on my PC, and it opens the Windows Credential Manager. So you could look in there directly.
SUB-conscious wrote:- Via Explorer 11 I can open the ReadyNAS Setup and find under ‘Configfure/Security’: my name, Prime group (Users), my e-mail address and a hidden password (dot dot dot…). Changing that password does not work.
Can you give more details here? Are you getting an error when you try? Or is the new password just not being applied?
But the password you need to change is the NAS admin password - not the password for your user account.
RAIDar's "Browse" button is just a convenient way to open a Windows Explorer session with the NAS as the target. RAIDar itself doesn't have a browsing interface. Likewise, the Setup button just opens your default web browser directed to the NAS admin page.
I suspect your isue with FireFox is related to security settings, either in FireFox itself or a firewall in the PC due to the outdated (and therefore declared by many to be unsafe -- even though it's usually completely safe within the confines of your home network) encryption methods used by the NV+V2. It may look like you have the wrong password, but it sounds more like something is blocking that password's transmission.
Unless you manually cleared the Windows Credential Manager of the NAS user Id and password (which I think you must have once set there), the only other thing I can think of that's blocking that in Win7 is a firewall. Did FireFox come with some optional security product that might be causing the problem?
StephenB Guru said:
“It is there on my PC, and it opens the Windows Credential Manager. So you could look in there directly. “Could U send a screendump of this button? What is your version of W7 called ?
Ntgr referrs to a tool for password questions (Mother's bithplace etc) but the webpage is empty. Any way to get that tool?
SUB-conscious wrote:
StephenB Guru said: “It is there on my PC, and it opens the Windows Credential Manager. So you could look in there directly. “
Could U send a screendump of this button? What is your version of W7 called ?
I'm no longer running W7. To access the credential manager directly, open the start menu and type "credential" in its search box. The, click the Credential Manager (the top one in the screen shot below)
You can also get there by opening the control panel, and then selecting User Accounts (and Family Safety) -> Credential Manager.
W7 doesn't store web passwords in the credential manager (newer versions of Windows do), but you still might see the NAS password in the Windows Credentials section or the Generic Credentials section.
SUB-conscious wrote:
Ntgr referrs to a tool for password questions (Mother's bithplace etc) but the webpage is empty. Any way to get that tool?
Password recovery is built into the admin web ui. Browse to https://nas-ip-address/password_recovery and you should see it. It won't work if you didn't set it up earlier. FWIW, in my experience it sometimes doesn't work even if you did set it up earlier. When you get back into the NAS, I suggest writing down the password and taping it to the inside of the NAS door. This makes security folks cringe a bit, but anyone with physical access to the NAS can reset the password if they know how, (or take the disks and mount them on in a linux system).
You can try the OS reinstall process - see page 28 of the hardware manual: https://www.downloads.netgear.com/files/GDC/RND2110/ReadyNAS_Duov2_NV+v2_HW_en_23-Mar-12.pdf
That will reset the password back to password. Be careful not to do the factory default - that will wipe your data.
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