No Users Found - RemoteNAS

Upgrading to latest firmware did not fix this issue for me. Neither did trying different browsers (Chome & Edge).

I agree with Annamarie that we need a fix or workaround quickly, this is getting rather troublesome now.

Thanks.

Hello ErikHui and Annamarie,

Can you post what you see under Configuration tab?

Regards,

Ummmm, Configuration??  Where?

I have uploaded the opening screen of my NAS - do not see configuration anywhere.

Thanks.

Hello Annamarie,

Do you not see this same window?

Posting a screenshot with covering personal details (SN, WAN IP, email address) will help.

Regards,

No, on my device, I go to Services, Installed Add Ons, scroll to bottom of page and click on Manage Remote.

Hi Annamarie, it's under Advanced settings, in the lower left corner when Remote Access is open.

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Annamarie wrote:

 

Edge

This site is not secure

This might mean that someone’s trying to fool you or steal any info you send to the server. You should close this site immediately.


Go to your Start page
Details

Your PC doesn’t trust this website’s security certificate.
The hostname in the website’s security certificate differs from the website you are trying to visit.
Error Code: DLG_FLAGS_INVALID_CA
DLG_FLAGS_SEC_CERT_CN_INVALID
Go on to the webpage (Not recommended)

 

Firefox

192.168.1.8 uses an invalid security certificate. The certificate is not trusted because it is self-signed. The certificate is not valid for the name 192.168.1.8. Error code: SEC_ERROR_UNKNOWN_ISSUER

 

 

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No clue on Remote, but browsers have generally been giving errors like this on self-signed certificates for quite a while.  Over time the warnings are becoming more strident.  That's because self-signed certs (in internet servers) are a pathway to man-in-the-middle and phishing attacks.

With firefox you can simply save a security exception.  The others aren't that simple - I just click through the warnings myself.

I figured as much.  Thank you for the reply!  I also just  create an exception or click through as well.  Just  wanted to post this up just in case.

Have a great day.

Annamarie

Here is the screen capture you requested.

Also, I have been reading other Forum posts about this error.  They recommend deleting certain root configuration files.  Can we do that?  How do I do that?  Can someone share how that is done?  Can a moderator do this?

Thank you!

I think you're referring to https://community.netgear.com/t5/Legacy-NETGEAR-and-Partners-Add/ReadyNAS-Remote-quot-User-not-found-quot-Problem/m-p/875341?

Putty/SSH instructions:

• download+install putty
• connect to ip-address of NAS with root user/pass using connection type SSH
• navigate to folder /opt/ (cd /opt/)
• delete p2p folder (rm -rf p2p)

Tried this earlier myself to no avail :(

Hello ErikHui and Annamarie,

I will try to check this with other as I also got the same error on 2 different legacy units.

I will get back to you as soon as I get an update.

Regards,

There was a security vulnerability issue fix on the remote server, that has caused R4/R5 legacy devices to not work with ReadyNAS Remote.

The data on the NAS is not affected at all, only remote access is not available. Unfortunately while we look into this, there is no easy solution without the security fix to re-enable R4/R5 support.  

Thanks for the update, glad you found the root cause. Can you please give a (rough) timeline for this?

Thanks,
Erik

Can we have an update on this issue please? Thanks!

Hello,

Any status on progress for restoring these services?

My client is dependent on this resource and business processes are greatly impacted.

Thank you.

Annamarie

Wow, more than a month has passed without an update. Come on Netgear...

I am getting exactly the same problem and would like a fix too asap.

Any update from anyone on this - I still have this problem. Can Netgear confirm the issue is fixed their end?

Netgear has decided to terminate the ReadyNAS Remote service instead of fixing the problem:

https://community.netgear.com/t5/Current-NETGEAR-and-Partners/ReadyNAS-Remote-Photos2-Replicate-End-of-Service-announcement/m-p/1380425

I posted a message requesting they make ReadyCLOUD service available on legacy NAS units.  At present, it only works on newer NAS units.  They haven't replied.

https://community.netgear.com/t5/Legacy-NETGEAR-and-Partners-Add/Ready-Cloud-on-legacy-NAS-units/m-p/1380496#M14938

Regards,

Mark

mperrey, really appreciate your response.  Disappointing to see Netgear leaving a large and loyal customer base in this position at such short notice.  Appreciate product necessarily have a finite support lifespan, but would have exected at least a year's notice for business class products or a much more comprehsive proactive cumminication like Microsoft et al...

Many thanks

mfinney +1 totally agreed! 

So this explains why my NGO is experiencing that same error and has received the highly discouraging Remote-end-of-life notice. Highly disappointing. Must find another vendor next time.