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Forum Discussion

Annamarie's avatar
Annamarie
Aspirant
Jul 06, 2017

No Users Found - RemoteNAS

Really need some help!!!  Have a Netgear NAS NV+ and have been running RemoteNAS successfully for years.  Performed an update a few weeks back.  End user informed me she was unable to connect via Rem...
ReadyNAS Add-ons for Legacy ReadyNAS
JennC's avatar
JennC
NETGEAR Employee Retired
Jul 10, 2017

Hello Annamarie,

 

Do you not see this same window?

 

readynasremote.jpg

Posting a screenshot with covering personal details (SN, WAN IP, email address) will help.

 

Regards,

Annamarie's avatar
Annamarie
Aspirant
Jul 10, 2017

No, on my device, I go to Services, Installed Add Ons, scroll to bottom of page and click on Manage Remote.

 

NoUserFound.JPG

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