NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Spock1's avatar
Spock1
Aspirant
Sep 24, 2015
Solved

ReadyNAS Remote Windows App Beta(1.7.6.27)

I can connect to NAS remotelly -On Windows 10-after updating to App Beta (1.7.6.27); althought,  my ReadyNas Remote shows my NAS offline and ReadyNas Shares files are not present . Any Idea what coul...
ReadyNAS Add-ons for Legacy ReadyNAS
  • Spock1's avatar
    Spock1
    Oct 04, 2015

    Thank you Brian..everything it's working perfect after restartingin the ReadyNAS Remote Service (including the iphone app)

     

     

    Thanks again!!!!

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Sep 29, 2015

Hi Spock1,

 

Can you confirm if your ReadyCLOUD/ReadyNAS Remote ID is registered as the admin in the device admin page. Also, kindly check the Cloud tab and tell us if internet is marked as available and services is marked online.

 

I look forward to your response.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Spock1's avatar
Spock1
Aspirant
Oct 02, 2015

Hi Brian, thanks for your response.


I have a  ReadyNAS Duo RND2000 V.1 that I undestand is not compatible with ReadyCloud (ReadyCloud Can't discover my device)

 

Before Windoes 10, my only way to connect to ReadyNas Remote was via Iphone App (not working anymore after Windows 10 upgrade) and Via Windows Netgear application (not working, even after the new update).

 

As far as I understand, I have no way to confirm your request. Am I right?.

 

 

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired
    Oct 04, 2015

    Hi Spock1,

     

    Could you restart the ReadyNAS Remote Service in the device admin page? Also verify if the ReadyNAS remote ID that you are using is registered or listed as one of the allowed ReadyNAS remote IDs to access your device.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • Spock1's avatar
      Spock1
      Aspirant
      Oct 04, 2015

      Thank you Brian..everything it's working perfect after restartingin the ReadyNAS Remote Service (including the iphone app)

       

       

      Thanks again!!!!

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired
        Oct 04, 2015

        Hi Spock1,

         

        You're welcome! Thank you for providing feedback as well. Continue to contribute in the community by asking questions, sharing ideas and suggestion that may help other NETGEAR users.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More