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ndunlavey's avatar
ndunlavey
Aspirant
Feb 04, 2022
Solved

Cannot access ReadyNAS Duo from Windows 11

Since I upgraed to Windows 11 I cannot access my ReadyNAS Duo from Windows.

If I try to open a mapped share in File Explorer I get an error:

---------------------------
Restoring Network Connections
---------------------------
An error occurred while reconnecting U: to
\\henrietta\userdocs
Microsoft Windows Network: The local device name is already in use.

This connection has not been restored.

Right clicking the mapped drive gets me a whirling circle for a few seconds and then nothing happens.

I can ping the IP address (192.168.3.11) and the "symbolic" name from acommand prompt OK.

Raidar doesn't detect the device (although it does detect another ReadyNAS on the network OK)

 

Using a browser to go \\192.168.3.1 says:

Your file couldn’t be accessed

It may have been moved, edited, or deleted.
ERR_FILE_NOT_FOUND

 

ANyone got any ideas?

Is there a way I can take the drives out to retrieve the data and then factory reset the ReadyNAS?


  • ndunlavey wrote:


    An error occurred while reconnecting U: to
    \\henrietta\userdocs
    Microsoft Windows Network: The local device name is already in use.

    What happens if you run CMD and enter

    net use * /delete /y
    net use U: \\henrietta\userdocs

    Be careful on the typing, especially the two different slash directions.

     

    If that fails the same way, try

    net use * /delete /y
    net use U: \\henrietta\userdocs /user:admin nas-admin-password

    useing the real NAD admin password of course.

2 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    ndunlavey wrote:


    An error occurred while reconnecting U: to
    \\henrietta\userdocs
    Microsoft Windows Network: The local device name is already in use.

    What happens if you run CMD and enter

    net use * /delete /y
    net use U: \\henrietta\userdocs

    Be careful on the typing, especially the two different slash directions.

     

    If that fails the same way, try

    net use * /delete /y
    net use U: \\henrietta\userdocs /user:admin nas-admin-password

    useing the real NAD admin password of course.

    • ndunlavey's avatar
      ndunlavey
      Aspirant

      Oh, wow!  Yes, that (the first option) has fixed it - thanks so much, Stephen :)

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