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Forum Discussion
4.1.7 Slow To Respond To SMB Network Discovery...
Hi, Since upgrading my DUO to 4.1.7 I have noticed that the DUO is *very* slow to respond SMB/SAMBA network share enumeration requests. It may take up to about a minute for the DUO to provide its ...
Hi WSJ,
I haven't submitted an official bug report as Australian time zones don't map well with USA support times.
In the past such actions were unnecessary as staff here were quick to act and resolve bugs. It looks like Netgear no longer cares about its products. Overall the quality and timing of support has been declining for a while now. This is not like the good old days when Infrant never seemed to release a bad build to the public. If anything problematic ever did get out there was usually a patch within hours. It never took more than a few days for issues to be resolved. I remember when individual issues, like my problematic HP OfficeJet 9130, received individual attention on this forum with a patch being cut and made available for the very few others who also had issues with this multifunction printer. Contrast that with the current situation where there is a SMB problem affecting many, many users and we cant seem to get any traction for a fix.
If someone closer to the USA doesn't file a formal report and it appears that this is now required I will consider lodging one from Australia.
Regards,
Ian.
WSJ wrote: Did anyone filed an official bug report at Netgear, already?
Although Netgear employees are reading the forum postings, this is not equivalent to an official bug report.
Does anyone obtained a case number?
I haven't submitted an official bug report as Australian time zones don't map well with USA support times.
In the past such actions were unnecessary as staff here were quick to act and resolve bugs. It looks like Netgear no longer cares about its products. Overall the quality and timing of support has been declining for a while now. This is not like the good old days when Infrant never seemed to release a bad build to the public. If anything problematic ever did get out there was usually a patch within hours. It never took more than a few days for issues to be resolved. I remember when individual issues, like my problematic HP OfficeJet 9130, received individual attention on this forum with a patch being cut and made available for the very few others who also had issues with this multifunction printer. Contrast that with the current situation where there is a SMB problem affecting many, many users and we cant seem to get any traction for a fix.
If someone closer to the USA doesn't file a formal report and it appears that this is now required I will consider lodging one from Australia.
Regards,
Ian.
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