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Forum Discussion
6.2.5 on Readynas 104
This broke my NAS.
No longer booting after downloading this update.
Just sits at "Booting... Updating FW"
Has been for 4 hours.
No response from Netgear... :(
Edit: beaten
Do you have a backup?
When did you buy the nas?
When you say "No response from Netgear" do you mean you have opened a support case. If so do you have a case number to post?
At some point you are going to need to power the nas down and reboot.
Are you saying pull the power plug? Because power down by pushing the power button does nothing? Will any data be lost? Are you still pushing that frimware update out? How many people have updated their firmware successfully?
I'd like answers to the questions above.
Like me OOM-9 works for NETGEAR so his response is a NETGEAR one.
I see no support case for you so I'm not sure what else you were expecting.
Yes, OOM-9 suggested pulling the power plug. Seeing it has hung where it has you have no choice but to do this.
From experience I don't think there would be any loss of data from doing this, but if your data is important then you would have a backup and update it regularly. No important data should be stored on just the one device.
Usually firmware updates work smoothly but in your case this time it didn't. You should find if you pull the plug then boot the unit it completes successfully.
Furthermore this problem may indicate if it is a firmware issue, an issue with the firmware you were running before rather than the new firmware.
I've had no problem updating two of these to 6.2.5, took a few minutes.
Pulling the plug is no different to a power outage, not recommended, but happens every now and again
My RN104 is OK with 6.2.5. and 2 pcs. RN102 in customers office ar OK to. No problem after update. Done in 5 minutes approx.
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