NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
KillerBob
May 06, 2016Aspirant
6.5 RC on Pioneer Pro?
I have been runnning 6.x on my Pioneer Pro for a long time, and the only problem I have is that ReadyCLOUD does not work (it did earlier on, but one of the FW upgrades broke it). I also have 6.4.2 on...
- May 06, 2016
Your system is now showing the correct serial number. You should be able to enable ReadyCLOUD now.
KillerBob
May 06, 2016Aspirant
That is indeed the problem; the serial number on the back is idential to the MAC address of eth0...
mdgm-ntgr
May 06, 2016NETGEAR Employee Retired
So there's no label with a 13-digit serial? Must be one of a batch of extremely old units then.
- KillerBobMay 06, 2016Aspirant
There are two labels on the back. The big one reads the MAC address of etho, and the smaller one, reads a 13-digt number. I have PMet a picture to Skywalker and opened up the NAS for Secure Diagnostics Mode. When I look in the logs, in the boot_info.log, the serial listed is the 12-digit MAC address:)
/Bo
- mdgm-ntgrMay 06, 2016NETGEAR Employee Retired
The 13-digit number (will be alphanumeric) is the Serial Number. There was a batch of very old units that mistakenly went out without the serial number programmed in. ReadyCLOUD requires a 13-digit NETGEAR serial number.
- mdgm-ntgrMay 06, 2016NETGEAR Employee Retired
Your system is now showing the correct serial number. You should be able to enable ReadyCLOUD now.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!