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Forum Discussion
628x lost all volumes, jiggling power button "restored" them
We have a 628x with eight 10T drives.. Two nights ago, after working in Excel files stored on it, I encountered slowness, then my PC could not see any of the volumes mapped as network drives. To re...
First things first - if you don't have a backup for your data, you should definitely put a backup plan in place.
ERAJ wrote:
I tapped the power button, kind of jiggling it (without interrupting the power). The front display flashed on then off, and I jiggled the power button again (without interrupting the power) - the front display came on, and this time looked normal.
Check the preferred shutdown instructions on page 146 here:
Is this what you were seeing?
ERAJ wrote:
We have a 628x with eight 10T drives.. Two nights ago, after working in Excel files stored on it, I encountered slowness, then my PC could not see any of the volumes mapped as network drives.
...
I tried to access the volumes from my PC but no luck, so I powered the NAS down, this time it being able to do the normal shut down. I powered it back up, and the volumes reappeared and (near as I can tell) all files there.
Hard to say what happened here, or why it recovered after the second boot. There could be some clues in the log zip file, so I suggest downloading that. The info there is hard to interpret, but you could look for errors in system.log, kernel.log, and systemd-journal.log around the time of the slowness.
ERAJ wrote:
Prior to a few days ago, access to the NAS via ReadyCloud started having problems.
Hopefully you are aware that ReadyCloud is being discontinued next month.
ERAJ wrote:
Last August, the NAS reported that the drive in bay 1 was not mounted, but it was (and no health issues were being reported). I removed and reinstalled the same drive, and it was OK for a while, then the problem returned. I replaced the drive and it mounted and resynced.
While the disk health info the NAS reports can be helpful, it can also be misleading. There are times when a failing disk is reported as healthy. There is a disk test function on the volume setting wheel in the admin web ui - you might want to run that. It will take a while (hours to days, depending on disk size).
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