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admin page keeps loading in a loop netgear nas 104 after update Version 6.10.5
admin page keeps loading on in a loop netgear nas 104 after update Version 6.10.5 cleared cache on all browsers did not help,did a reset on the os did not help, my unit is a ReadyNAS 104 4 ba...
Had the same problem - Do you have SSH access? If so, your unit isn't "technically" a brick. You should downgrade right away to 6.10.4. (I did that and the problem went away). Contrary to other posts - it has NOTHING to do with the browser version you're using to access the unit - it happens on all browsers - it's a flaw in frontview.
Here are the instructions for the ARM unit (RN102):NB: (you MUST be ssh'ed in as 'root'):
cd /root wget http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.10.4-arm.zip unzip ReadyNASOS-6.10.4-arm.zip echo /root/ReadyNASOS-6.10.4-arm.img > /etc/.flash_update reboot
There is a hotfix that needs to be applied to that release and it will automatically be applied if your NAS settings permit hotfixes to be automatically applied... otherwise - do as you see fit.
Just ignore any further updates to 6.10.5 until they get their act together.
Got the same problem. How do I get SSH access? I tried ssh root@<address> (from a linux pc) but it didn't work ...
OK, I couldn't get in through ssh but I did find another solution.
1. Shut the box down (using multiple presses of the power button on the unit)
2. Remove ALL the disks. Label them as you're doing so so you can put them back into the same slot later (this is important if you want to have any hope of keeping the data stored in the unit) (magic marker on the disk label is safe)
3. Press the rest button on the back of the unit whilst turning the power back on with the power switch. You should get the emergency boot menu, do a factory reset from there
4. After the system has booted you should be able to access it through the web (the Raidar application may help find it). Access will now be username admin, password password. The connection should be stable.
5. Apply the downgrade through the web admin page (download ReadyNASOS-6.10.4.zip from the Netgear support site, unzip it, select "Install Firmware" from the main settings page & feed it the _unzipped_ binary file ReadyNASOS-6.10.4.arm.img)
6. Wait for the system to reboot, you should now be running 6.10.4 but with no data & a funny configuration. If so, nearly there!
7. Switch the unit off again, put the disks back in the same slots they came out of & you should be done - with the same config as you had before & the data intact, only running 6.10.4 which will soon automatically gain the hotfix
8. FROM NOW ON, IGNORE THE INVITATIONS TO UPGRADE TO 6.10.5 - at least until there are hotfixes or another new version which have this almost catastrophic issue resolved.
Rebooting to factory for me just reinstalls 6.10.5 :-(
Yes. But with the configuration (stored on the discs) not present you should be able to log on to the NAS through the web interface ... and then you can revert to 6.10.4 using "Settings : Install Firmware" from the master page.
I tried numerous browsers (Firefox, IEv11, IEv8, Edge from PCs running both linux & Windows 7 and also Chrome from Raspbian) & had the looping login until I took the discs out, then I got in without any problem at all.
If you do it the way I suggest you won't even have to restore the data. Just switch off after reverting to 6.10.4, reinstall the discs into the same slots they came out of, power up & after a normal boot you should be back in business.
bbhvig wrote:3. Press the rest button on the back of the unit whilst turning the power back on with the power switch. You should get the emergency boot menu, do a factory reset from there
A factory reset with no drives does nothing, so this is an unnecessary (though not harmful) step.
bbhvig wrote:7. Switch the unit off again, put the disks back in the same slots they came out of & you should be done - with the same config as you had before & the data intact, only running 6.10.4 which will soon automatically gain the hotfix
You need to do an OS re-install from the boot menu at this point, at least on a native OS6 machine. Otherwise, the OS6.10.5 on your drives will update the flash, and you'll be back to the same place. The highest version wins at boot. On a legacy machine upgraded to OS6, I'm not sure if the flash always wins, as it did with RAIDiator 4.2.x.
My system is an RN104 - a few years old but it always had 6.x.x
I reloaded 6.10.4 with just one small "factory fresh" disc in the machine & all the normal discs removed. After doing that I put back the 4 4TB discs removed & rebooted to 6.10.4. So the firmware isn't being loaded from the discs. From this I made the assumption that there wasn't a need for any discs to be in the system whilst rolling back the firmware.
There are messages relating to a "fix" in beta but this is obviously wrong because the issue seems to be an interaction between the configuration file and the firmware, it is definitely NOT browser dependent.
What is _really_ annoying me is that lots of people seem to be having this problem with 6.10.5 and not only has the faulty firmware not been replaced with a working version and an apology, it's still on line & no doubt creating new victims. If this isn't rectified very soon I'm going to assume that Netgear are quite happy for people to have their devices (nearly) bricked on the principle that they might be conned into buying a new unit. Guess what, it won't be Netgear products that angry users will be buying.
Same problem here on a RN426 - I'm in a bad place as I had just put a new disk (final 6th of 6) in so I'm in the mddle of a resync with no way of knowing if it's progressing. The problem didn't seem to manifest when the system was not stressed and I have an offline backup from before adding the disk so it's not catastrophic but.... The system is running and the services and shares are available. The LED is randomly flashing DEGRADED but I have no way of monitoring progress. Currently about 28 hours in and I would expect somewhere between 40-50hours from previous experience but agree this is very poor.
im following the steps but get the point where im selecting the os 6.10.4 and it says comunication error what do i do
jimmysgotya wrote:
im following the steps but get the point where im selecting the os 6.10.4 and it says comunication error what do i do
Not sure exactly what steps you are following. You should be getting the arm zip file from https://kb.netgear.com/000062588/ReadyNAS-OS-6-Software-Version-6-10-4. Then extract the binary from the zip.
Browse to https://nas-ip-address/admin (don't use readycloud, and of course use the real NAS IP address). After logging in, go to system->settings->update and click on the "install firmware" control. when prompted, select the binary file.
sorry might be a bit of a dumb question, but when you say binary you mean the unzipped file or do i need to get something out of the disk img
No matter what I try I can't update to the prior firmware. I now have a brick on my desk. When I try to load the binary .img file I get a communication error. HELP
TomStevens1 wrote:
No matter what I try I can't update to the prior firmware. I now have a brick on my desk. When I try to load the binary .img file I get a communication error. HELP
Are you still getting the login loop?
- Was having the same issue, I used the usb recovery tool method and it worked perfectly there's a thread and instructions somewhere on here search for it
I'm not quite sure how, but I was finally able to revert back to 6.10.4. Only problem was, it deleted everything I had. But, at least I don't have a brick anymore. I'm not sure how many family photos are gone forever though. Thanks for the reply
After the reset I tried to downgrade the firmware to 6.10.4. unfortunately I get the following error:
error on task for fuse button -communication error-.
See Screenshot.
_63er wrote:
Fehler bei Aufgaben für Sicherungstaste
See Screenshot.
Google translates this as "Backup button tasks failed" Is that the way you'd translate it?
Are you seeing this when you upload the 6.10.4 image? Did you extract the image from the zip file, or did you attempt to upload the full zip?
Hi,
I Upload the extract file not the *.zip
Greetz
Chris
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