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knKgLhr's avatar
knKgLhr
Star
Oct 27, 2017
Solved

After firmware update to 6.9.0 my backup software can't work properly over SMB

Hey, looks like latest firmware update somehow broken my backup pipeline. I'm using Veeam Endpoint to make automatic everyday backups to the NAS over SMB. But after firmware update it can't work pr...
Installation & Upgrade
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  • evan2's avatar
    evan2
    Oct 30, 2017

    knKgLhr

    I reproduced the issue using veeam Agent for windows,

    See error message "Error: Incorrect function. Agent failed to process method {ReFs.SetFileIntegrity}."

    Developter is checking the issue.

    Thanks for your report.

Vinz's avatar
Vinz
Aspirant
Oct 27, 2017

Similar issue here. With the latest firmware update 6.9.0 my RN104 no longer backup anything. 

When I looked at it this morning it shown every backups on "processing".

I restarted the NAS, they shown as "canceled". Tried to manualy start them, they are still at "processing", when normaly it took a few minutes to complete...

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Oct 27, 2017
    Vinz wrote:

    Similar issue here. With the latest firmware update 6.9.0 my RN104 no longer backup anything. 

    When I looked at it this morning it shown every backups on "processing".

    I restarted the NAS, they shown as "canceled". Tried to manualy start them, they are still at "processing", when normaly it took a few minutes to complete...

    If you are using the windows protocol in a NAS backup job....

     

    Netgear has confirmed one problem here, and is investigating a second.

    • knKgLhr's avatar
      knKgLhr
      Star
      Oct 27, 2017

      Hey, StephenB!

       

      Could you please clarify, did Netgear confirmed the ReFs.SetFileIntegrity problem?

       

      Thanks!

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Oct 27, 2017
        knKgLhr wrote:

        Could you please clarify, 

         

        Oops- I had a brain fart. :smileyembarrassed: The confirmation was for a different issue. 

         

        I did ask them to look into the SMB backup issues, but haven't heard anything yet.

  • cpu8088's avatar
    cpu8088
    Virtuoso
    Oct 27, 2017

    similar situation here with pro 6 firmware 6.9.0

     

    incremental backup job scheduled just stuck with "processing"  even the job has been done.

     

    now reverted back to 6.8.1.  but i hate the pop up notification that tells me to upgrade to 6.9.0.

    how to disable this notification?

     

     

     

     

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Oct 28, 2017

        It is not revoked, it is just an oversight.

         

        Netgear recommends against downgrading, but some posters here have done it anyway (and were successful).

  • Edouard's avatar
    Edouard
    Tutor
    Oct 29, 2017

    Same problem with RN102. Stuck in progress.

    • Edouard's avatar
      Edouard
      Tutor
      Oct 29, 2017

      Some people said than they successfuly reverted the upgrade. Can you give the procedure to acheive that?

      • bedlam1's avatar
        bedlam1
        Prodigy
        Oct 29, 2017

        Download the correct version, for your NAS Model, of OS 6.8.1 HERE and upload it to your ReadyNAS using System/Settings/Manual Install Firmware

        At your own risk of course, but should work

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