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Alerts Fail to Send (repeatable error - bug)
Email alerts on my RN 314 have been working just fine since I got it three years ago. The email is a GMAIL account with two-factor authentication and I just use a Google generated applicaiton specifi...
I am delighted to report that this issue is fixed with OS 6.7.1!
After the update I tried to send a test message with the old settings (email address and password) and it failed. Reentering the password resulted in a successful test message and messages the past two days about backups completing, UPS issues (storms here), and a scheduled event (scrob) that started and completed.
Tx!
Rather odd, I am getting alerts with no problem from my OS 6 systems (also using gmail). Those are OS 6.6.1 beta, but there isn't anything listed related to email in the changelogs.
Did you enable "Access for less secure apps" in the gmail security profile?
You could also try re-entering the mail password on the NAS, and then don't send the test message. Instead try installing an app (which will also send an alert). You can of course uninstall the app afterwards. There were some bugs in the web ui related to the mail password being cleared sometimes; I'm not sure if they were fixed.
I'm having this same exact error on my legacy Ultra 6 Plus running OS 6.6.1. Using either Gmail or Hotmail, my test messages initially go through. However, after logging out of the admin panel and logging back in, any attempt to send a test messages fails with the same error message:
msmtp: authentication method LOGIN needs a password msmtp:
could not sent mail (account default from /etc/msmtprc)
Re-enter the password and the test message sends successfully.
Maybe OS 6.7.1 will fix the problem when it comes out. In the interim, any suggestions? I'm striking out with my search of the internet.
And yes, I have "Access for less secure app" enabled.
Thanks in advance.
buriedpast wrote:
However, after logging out of the admin panel and logging back in, any attempt to send a test messages fails with the same error message:
Is this only test messages? There have been similar bugs on them before.
Try something that generates a real message, and see if that works. A balance will do it. You can also create a back job configured to fail - that will also send an email.
It's pretty confusing, but here's the information I have to offer at this time:
I tested using both Firefox and IE 11 with the same results. (Tried IE since I recall seeing a message regarding current browser compatibility, figured what the heck) Type in the password and click "Send test message and apply" and the message goes through successfully. Don't touch anything and send the test message again and it goes through successfully. Try the third time and the test message fails. This symptom is repeatable with either browser, tried it two times with each.
Thought three times may be the problem with any other type of message, so I used the test message button to apply the settings (you can't save settings without sending the test message) and performed a balance. Message went through successfully. Tried three more balances and notifications of starting and completion went through each time.
Played around with the test message until if failed the third try and then tried balancing ... the notifications didn't complete. So, when it says the email configurations won't work, it means it.
No idea why test messages are messing up, but I'm now set with a single successful test message being sent and I'll not touch it anymore. I'll now wait to see how my routine balancing and scrubbing on the first of May turn out. Hopefully, email notifications will be sent successfully.
There's a bug somewhere, I figure it will be fixed sometime down the road.
Thanks!
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