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schwizer's avatar
schwizer
Aspirant
Dec 28, 2017

An error occurred during synchronization

I keep getting "An error occurred during synchronization" after coming back from a 2 week Christmas holiday. It pops up like every 10 seconds and it's driving me crazy.

 

Failed to Upload file

Reason: Service Unavailable.

RN 6.9.1 software.

Windows 10 1607

 

When I go to the file locations on my PC, the files are there and I can open them just fine. The readynas was online (at first) but then I noticed I couldn't access the folders. Then I logged in online and it said "Remove inactive volumes to use the disk. Disk #1,2,3,4 which obviously was concerning. It also said "No volumes exist" even though i haven't changed anything in quite some time. Just came back from vacation..... The readynas has power to it but I feel like it might be a weak power connection on the power plug at the back of the NAS. rebooted the NAS. Still the same error. I'm afraid to remove the discs and put them back in. Using support option online tells me i'm not eligible for phone support. RAIDar shows all drives to be ok (green checkmark).

 

I tried to attach a zip file with logs but can't attach zip file extensions so i copied a bunch of screenshots into a jpg. Kind of worried a bit. Any help appreciated.

 

Schwizer

13 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Look at the smart stats in disk_info.log, and if they are ok then try rebooting the NAS.

    • schwizer's avatar
      schwizer
      Aspirant

      Not sure what i'm looking for in those stats.  The error count?  I pasted the log into a jpg and attached it here.  Rebooting had no effect.

       

      ATA Error Count:                70

      ATA Error Count:                138

      ATA Error Count:                150

      ATA Error Count:                0

       

      Schwizer

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        schwizer wrote:

         

        ATA Error Count:                70

        ATA Error Count:                138

        ATA Error Count:                150

        ATA Error Count:                0

         


        These aren't great.  The ones that matter are

        ATA Error Count: 0
        Reallocated Sectors: 0
        Spin Retry Count: 0
        Current Pending Sector Count: 0
        Uncorrectable Sector Count: 0

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