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Forum Discussion
als-chups
Jan 11, 2021Aspirant
ATA error count increasing- Bad disk or bad chassis?
Hello assembled community, I have a Ready NAS 214 diskless purchased in May 2020. I initially populated it with 3 x Toshiba N300 4TB discs and all was well. In November I purchased a 4th Toshib...
- Jan 15, 2021
als-chups wrote:So, my conclusion is that it is a problem with slot 4 on the chassis, unless you guys can think of an alternative reason. The power supply seems OK.
I have a couple of questions:-
Does it matter? It looks like there are increasing ATA errors on start-up which seem to be sorted within a 5 second timeframe on start-up and then give no further increase during the up-time of the unit. Performance is fine, and it does not look as if the disk involved is failing. The ATA errors are an increase of either 3 or 4 on each boot. If I monitor this for a sudden change, would that give me warning that the disk may be the problem?
The unit is still under hardware warranty, but any interaction with Netgear Support makes me lose the will to live. I could simply return it to the original vendor for a replacement.
How do I re-establish my old volume and data with the other 4 drives I've pulled?
My plan is:-
1.Power down. Remove the drive from slot 4.
2. Boot up with no drives. Factory re-set the device.
3. Re-install configuration files downloaded before first factory reset. Power down.
4. Re-install the 4 drives in their correct order.
5. Re-boot.
Will this work, or is there a chance it will see the 4 drives as new and re-format them?
I agree with your conclusion that it's the chassis. You should check and make sure there isn't just something in the SATA connector that can be blown or picked out before you give up on it completely.
Does it matter? Well, it will likely get worse and will eventually matter. I would do a warraty replacement now, before it gets worse, possibly corrupting the data volume, or your warranty expires.
A factory default without drives does nothing. A factory default re-initializes the drives from the flash; so no drives, no reset. And your problem is not with the firmware, anyway, so no need to do a reset at all.
als-chups
Jan 15, 2021Aspirant
Thanks both for your help. All sensible advice.
So, on your recommendation I:-
1. Performed a full back-up to an external USB device. Current ATA count 32 on drive 4.
2. Downloaded the Configuration files so that I can get it back to its original state.
3. Brought it into the house (it lives in an IT wall cabinet in an outhouse/office built 15 years ago and with power professionally installed, but, just in case the power to the building is a bit suspect, I brought it in)
4. Re-booted in the house. ATA count went to 36 on re-boot.
5. Powered off and power supply changed (I have another RND214 with 4x WD drives in it so used this power supply instead). On re-boot ATA error went to 40.
6. Powered off, pulled the 4 HDDs. All numbered as they came out.
7. Put the 'old' HDD into slot one and did a factory reset. No increase in ATA error (it still reads ATA error number 49, which is what it was at when I pulled it and got the replacement)
8. Transferred various files differing in size from 50mb to 14GB. No change in ATA error count.
9. Between each file transfer did a restart. No increase in ATA count on any restarts.
10. Powered off, pulled the drive in slot 1 and replaced it in slot 4. Re-boot. ATA error went to 52. Recently moved files still present on the drive and shown as 'healthy'.
11. Two further re-boots. Each time on boot the ATA error increased to 55 and then 58. Between re-boots transfer of large amounts of data with no increase in ATA error.
So, my conclusion is that it is a problem with slot 4 on the chassis, unless you guys can think of an alternative reason. The power supply seems OK.
I have a couple of questions:-
Does it matter? It looks like there are increasing ATA errors on start-up which seem to be sorted within a 5 second timeframe on start-up and then give no further increase during the up-time of the unit. Performance is fine, and it does not look as if the disk involved is failing. The ATA errors are an increase of either 3 or 4 on each boot. If I monitor this for a sudden change, would that give me warning that the disk may be the problem?
The unit is still under hardware warranty, but any interaction with Netgear Support makes me lose the will to live. I could simply return it to the original vendor for a replacement.
How do I re-establish my old volume and data with the other 4 drives I've pulled?
My plan is:-
1.Power down. Remove the drive from slot 4.
2. Boot up with no drives. Factory re-set the device.
3. Re-install configuration files downloaded before first factory reset. Power down.
4. Re-install the 4 drives in their correct order.
5. Re-boot.
Will this work, or is there a chance it will see the 4 drives as new and re-format them?
I'm grateful to both for your time in helping me with this.
Sandshark
Jan 15, 2021Sensei - Experienced User
als-chups wrote:
So, my conclusion is that it is a problem with slot 4 on the chassis, unless you guys can think of an alternative reason. The power supply seems OK.
I have a couple of questions:-
Does it matter? It looks like there are increasing ATA errors on start-up which seem to be sorted within a 5 second timeframe on start-up and then give no further increase during the up-time of the unit. Performance is fine, and it does not look as if the disk involved is failing. The ATA errors are an increase of either 3 or 4 on each boot. If I monitor this for a sudden change, would that give me warning that the disk may be the problem?
The unit is still under hardware warranty, but any interaction with Netgear Support makes me lose the will to live. I could simply return it to the original vendor for a replacement.
How do I re-establish my old volume and data with the other 4 drives I've pulled?
My plan is:-
1.Power down. Remove the drive from slot 4.
2. Boot up with no drives. Factory re-set the device.
3. Re-install configuration files downloaded before first factory reset. Power down.
4. Re-install the 4 drives in their correct order.
5. Re-boot.
Will this work, or is there a chance it will see the 4 drives as new and re-format them?
I agree with your conclusion that it's the chassis. You should check and make sure there isn't just something in the SATA connector that can be blown or picked out before you give up on it completely.
Does it matter? Well, it will likely get worse and will eventually matter. I would do a warraty replacement now, before it gets worse, possibly corrupting the data volume, or your warranty expires.
A factory default without drives does nothing. A factory default re-initializes the drives from the flash; so no drives, no reset. And your problem is not with the firmware, anyway, so no need to do a reset at all.
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