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Forum Discussion
ATA Errors on new disks
I just bought 3 new 8TB drives and installed the last one this week in my Ultra4+ NAS. Unfortunately, it started incurring ATA Errors, Reallocated Sectors, Reallocation Events and Spin Retries after...
NASguru wrote:
Bottom line, I elected to send the drive back to Amazon for an exchange since they extend the rerturn timeline during the holidays until the end of January. I presume that was the right choice here but wanted to post to the forum just in case I overlooked anything.
It was the right choice. The issue isn't the ATA errors (which haven't climbed, and might not indicate a drive problem). It's the climbing pending sector count, and the failed spin up reports.
Amazon will exchange it for a new drive (with full warranty), if you had RMAd it to Western Digital you'd have gotten a recertified drive with a much shorter warranty.
StephenB wrote:
NASguru wrote:Bottom line, I elected to send the drive back to Amazon for an exchange since they extend the rerturn timeline during the holidays until the end of January. I presume that was the right choice here but wanted to post to the forum just in case I overlooked anything.
It was the right choice. The issue isn't the ATA errors (which haven't climbed, and might not indicate a drive problem). It's the climbing pending sector count, and the failed spin up reports.
Amazon will exchange it for a new drive (with full warranty), if you had RMAd it to Western Digital you'd have gotten a recertified drive with a much shorter warranty.
Thanks for the confirmation and hopefully the replacement drive is the ticket.
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